Service Writer

• Location: Cottondale, FL
• Hire Type: Full-Time
• Shift: Monday - Friday, 8:00 AM - 5:00 PM
• Pay Range: $19.00 - $23.00/hr (Based on Experience)

Position Summary

We are seeking a professional, organized, and customer-focused Service Writer to join a busy service department. This role serves as the primary point of contact between customers and technicians, ensuring repair orders are processed accurately, communication remains clear, and service operations run efficiently.

The ideal candidate thrives in a fast-paced environment, has strong administrative and customer service skills, and can effectively manage multiple priorities while maintaining attention to detail.

Essential Duties & Responsibilities

• Greet customers and discuss service and repair needs.
• Open, update, and close repair orders accurately and efficiently.
• Coordinate communication between customers, technicians, and management.
• Schedule service appointments and maintain service records.
• Verify labor hours and assist with tracking technician productivity.
• Prepare estimates, invoices, and repair documentation.
• Coordinate with the parts department regarding parts availability and special orders.
• Assist with warranty claims and supporting documentation.
• Maintain accurate customer and vehicle records.
• Answer phones and provide professional customer assistance.
• Follow up with customers regarding service status and completed repairs.
• Support additional administrative and operational duties as assigned.

Required Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with computers and common office software.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and accuracy in documentation.
• Professional demeanor and positive attitude.

Preferred Qualifications

• Previous Service Writer, Service Advisor, or dealership experience preferred.
• Experience with repair order systems and service management software.
• Knowledge of heavy truck, diesel, automotive, or equipment service operations.
• Experience processing warranty claims and service documentation.

Work Environment

• Fast-paced service department with frequent customer interaction.
• Regular communication with technicians, management, vendors, and customers.
• Requires strong organizational skills and the ability to prioritize multiple tasks.
• Candidate must maintain professionalism and accuracy while handling service records, scheduling, and customer concerns.

Ideal Candidate

The successful candidate is dependable, detail-oriented, and customer-focused. They excel at managing multiple responsibilities, communicating effectively with both customers and technicians, and ensuring a positive service experience from start to finish. Interested candidates should be comfortable working independently while contributing to a team-oriented environment.

You should be proficient in:

• Service Advisor/Writer