Job Summary The Front Desk Associate is responsible for providing outstanding customer service to customers by selling tires and automotive service, road hazard, recommended services, benefits and product features, creating long-term loyalty bonds with customers; driving sales and profitability of the store, communicating and managing repair orders and maintaining a clean and well merchandised store. Fast-paced, high volume retail environment with growth and career opportunities.
Responsibilities
Promptly meets and greets customers
Answers phone and schedules appointments with customers
Determines the nature of customer problems and visually inspect the vehicle
Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
Explains warranties, options, pricing, etc. to the customer
Obtains customer approval for service before delivering order to service personnel
Reviews completed repairs or services performed with customers and collects payment
Desired Qualifications
High School graduate or comparable vocational training
Knowledge of computerized sales and marketing software
Knowledge of auto/truck tire, lubrication and maintenance issues
Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
Retail customer service and customer relations experience
Preferred Experience
3+ years experience as a Sales Associate in an auto repair store, auto dealership or comparable professional environment
Tire Manufacturer Sales Skills certification a plus
Numbers & Facts
Location
Harrington, DE
Job Type
Part-time
Skills
Automotive Repair and Maintenanceunmatched
Automotive Salesunmatched
Bond Marketunmatched
Calendar Managementunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
High School Diplomaunmatched
Maintenance Servicesunmatched
Marketing Softwareunmatched
Merchandisingunmatched
Order Deliveryunmatched
Order Managementunmatched
Pricingunmatched
Profit & Lossunmatched
Repair Ordersunmatched
Requirements Managementunmatched
Retailunmatched
Revenue Growthunmatched
Salesunmatched
Service Deliveryunmatched
Telephone Skillsunmatched
Writing Skillsunmatched
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