Job SummaryWe are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will act as the primary point of contact for customers, providing exceptional customer service while facilitating communication between customers and the service department. This role requires a strong understanding of automotive repair processes and the ability to accurately estimate repair costs. If you have a passion for vehicles and possess excellent sales and customer service skills, we encourage you to apply.
Responsibilities
- Greet customers promptly and professionally, addressing their needs and concerns regarding vehicle repairs and maintenance.
- Accurately assess customer issues by gathering information on vehicle performance and history.
- Prepare detailed estimates for repairs, including parts, labor, and any additional services needed.
- Communicate effectively with technicians to ensure clarity on repairs needed and timelines for completion.
- Maintain accurate records of customer interactions, service orders, and vehicle history in the system.
- Follow up with customers regarding their service experience and ensure satisfaction with completed work.
- Promote additional services or products that may benefit the customer based on their vehicle's needs.
- Stay updated on automotive trends, technologies, and best practices in order to provide knowledgeable recommendations.
Experience
- Previous experience in a customer service or sales role is highly preferred.
- Familiarity with automotive repair processes, including auto estimating, air brake systems, auto body repair, and general vehicle maintenance is essential.
- Strong mechanical knowledge is beneficial to effectively communicate with both customers and technicians.
- Experience in a fast-paced environment where multitasking is required will be advantageous.
- Excellent communication skills, both verbal and written, are necessary for effective interaction with customers and team members.
- A background in mechanics or automotive technology will be considered an asset but is not mandatory.
Join our team as a Service Writer where your expertise will contribute to delivering outstanding service experiences for our valued customers!
Growth opportunities possible
Qualifications
- Automotive service
- CDL
- Driver's License
- ASE Certification
- ASE Automobile Service Consultant Certification
Elite Network shop owners are committed to building better workplaces, not just better businesses. Our member shops prioritize leadership development, ongoing training, clear career paths, and a positive team culture where people are respected and supported. That means stable jobs, strong leadership, modern processes, and owners who believe your growth matters as much as the company’s success. When you join an Elite shop, you’re not just getting a job. You’re joining a team that’s serious about doing things the right way.
This shop is independently owned and operated. Your application will go directly to the shop owner and all hiring decisions will be made by the management of this shop. All inquiries about employment at this shop should be made directly to the shop location, and not to Elite Worldwide Corporate.