Benefits:- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
About the Role:Orlando Golf Cars is looking for a motivated and customer-focused Service Writer to join our team in Orlando, FL. In this role, you'll be the vital link between our customers and the Service Department.
Responsibilities:- Answer incoming phone calls promptly and professionally
- Greet customers and assess golf car service needs, documenting concerns accurately
- Write up repair orders and communicate service recommendations to customers
- Follow up with customers on service status, completion timelines, and vehicle readiness
- Schedule customer appointments and maintain accurate customer account information
- Assist the Parts Department with customer inquiries and parts sales, as well as unpacking shipments, organizing and stocking inventory, and maintaining an orderly parts room
- Process invoices and payments
Requirements:- Bilingual in English and Spanish
- Previous experience as a service writer, service advisor, or in automotive/powersports service preferred
- Strong customer service and communication skills, both written and verbal
- Ability to read and interpret basic mechanical repair needs and service documentation
- Proficiency with service management software or point-of-sale systems
- Detail-oriented with strong organizational and multitasking abilities
- Knowledge of golf cars, small engines, or electric vehicles is a plus
- Valid driver's license required
Schedule:- 8:00 AM to 5:00 PM
- Monday to Friday
About Us:Since 2002, Orlando Golf Cars has been a trusted professional dealer in the golf car industry, proudly serving Central Florida and surrounding communities. We offer high-quality golf cars from leading brands, including Atlas, Evolution, Epic, Icon, and Yamaha. In addition to sales, we provide dependable golf car rentals, a full selection of parts, and professional service and maintenance performed by our experienced technicians. Our commitment to quality products and customer service has been the foundation of our business for 24 years. We foster a team-oriented work environment where employees are valued and given the tools they need to succeed.