Service Writer

Triad Truck Equipment is a Bergey's family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Summary:

Location: Triad Truck Equipment- Pottstown, PA

Shift: Full Time M-F 7:30 - 4:00

Essential Duties:

We are seeking a detail-oriented and organized individual to fill the role as Service Writer. This position serves as the key liaison between customers, service technicians, and the production team to ensure efficient workflow and exceptional customer service. The ideal candidate will be responsible for writing accurate service quotations and orders, communicating repair needs, and ensuring timely completion of jobs.

Key Responsibilities:

• Interact with customers, document service needs, and prepare detailed service orders.
• Communicate job status updates to customers and internal teams.
• Schedule and prioritize production work based on capacity, deadlines, and resource availability. This includes assigning jobs and verifying times in DMS.
• Coordinate with all departments with job status updates.
• Track progress of jobs and adjust schedules as needed to meet delivery dates.
• Maintain accurate records of services, job timelines, and customer communications.
• File warranty claims with manufacturers.
• Receive new chassis deliveries and document.

Requirements:

• Excellent communication and customer relation skills.
• Desire for continuous improvement.
• Experience in service writing, scheduling, or related roles preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficient with computers.
• Knowledge of repair or manufacturing processes is a plus.
• Answers phone calls, provide price quotes and other information.
• Provide a high level of service to both internal and external customers.
• Other tasks as assigned.
• Previous scheduling experience.
• Successful completion of background checks and drug screening

Benefits:

We offer a generous benefit package including:

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Employee Referral Program
• Employee Discount

Bergey's is an equal opportunity employer.