ServiceNow AIOps Principal Architect & Change Enablement Lead

Our Client, an IT Services and Consultant company, is looking for a ServiceNow AIOps Principal Architect & Change Enablement Lead for their Remote location.

Responsibilities:

• Quick Reference Guides, role-based process guidance, Train-the-Trainer sessions, and transition support.
• Design comprehensive ServiceNow architectures that align platform capabilities with customer priorities in the high technology domain while ensuring scalability and resilience
• Drive end to end ServiceNow AIOps implementations to enable proactive issue detection automated remediation and continuous optimization of technology operations
• Architect ServiceNow AI Platform solutions that orchestrate data models workflows and policies to deliver consistent AI driven insights across enterprise services
• Configure and guide implementation of ServiceNow AI Control Tower capabilities to provide unified visibility decision support and governance for complex digital operations
• Coordinate with product owners' architects and engineering partners to translate strategic requirements into detailed ServiceNow design specifications for AIOps and AI solutions
• Optimize data ingestion event correlation and signal processing within ServiceNow AIOps to improve noise reduction root cause accuracy and time to resolution
• Define nonfunctional requirements including performance security and availability to ensure ServiceNow solutions meet enterprise grade expectations in high technology environments
• Review solution designs configurations and integrations to confirm adherence to reference architecture standards and to reduce technical debt across the ServiceNow ecosystem
• Develop migration and upgrade strategies to move existing workloads and legacy capabilities into ServiceNow AIOps AI Platform and AI Control Tower modules with minimal disruption
• Collaborate with operations teams to establish monitoring alerting and observability patterns using ServiceNow capabilities that support reliable day to day platform operations
• Guide adoption of AI driven workflows and virtual agents within ServiceNow to improve user experience reduce manual effort and create measurable productivity benefits
• Document architecture decisions patterns and reusable components to enable consistent delivery quality across multiple ServiceNow projects and customer engagements
• Mentor implementation teams on ServiceNow best practices for configuration scripting integration and testing to improve delivery quality and maintainability
• Align ServiceNow AI and AIOps solutions with organizational sustainability and efficiency goals by reducing outages improving resource utilization and enabling faster innovation
• Engage with customer stakeholders in the high technology sector to understand industry specific needs and ensure ServiceNow designs support relevant regulatory and business expectations

Requirements:

• Required Certifications:
• ServiceNow Certified Technical Architect preferred plus ServiceNow Certified Implementation Specialist for IT Operations Management or equivalent advanced ServiceNow credentials
• Required Skills:
• ServiceNow change, enablement, and adoption experience
• Role-based process and training-material development
• Train-the-Trainer delivery
• Operational-transition and knowledge-transfer support"

Why Should You Apply?

• Health Benefits
• Referral Program

Excellent growth and advancement opportunities