Position Summary

Responsibilities

• Support asset management activities and related processes.
• Monitor and manage assigned ticket queues, ensuring timely processing and resolution.
• Utilize ServiceNow and HAM Pro to manage, track, and maintain asset records.
• Update asset records as required, including transportation and inventory status changes.
• Coordinate hard drive decommissioning activities and maintain all required documentation and audit records.
• Maintain accurate records and documentation.
• Assist with asset audits and inventory reconciliation efforts.
• Ensure compliance with data security, asset management, and information governance policies.
• Maintain proper chain-of-custody and security controls for IT assets, storage media, and hard drives throughout their lifecycle.
• Safeguard sensitive asset and inventory information by adhering to established security and confidentiality requirements.
• Support audits and compliance activities related to asset management and data security.
• Work collaboratively with team members to achieve departmental and organizational goals.
• Assist with process improvements and continuous quality initiatives.
• Help move shipments to and from the receiving dock as needed to support team operations.
• Demonstrate a commitment to learning and advancing Asset Management best practices.

Physical Requirements

• Ability to safely lift and move equipment and shipments up to 50 pounds when required.
• Ability to work on-site at the facility.

Required Qualifications

• High school diploma or GED
• Working knowledge of ServiceNow
• Familiarity with HAM Pro
• Understanding of Asset Management processes
• Proficiency with Microsoft Office, especially Excel
• Strong organizational, communication, and problem-solving skills
• Team-oriented mindset with the ability to collaborate effectively across departments
• Desire to develop expertise and excel in Asset Management
• Understanding of data security principles and the importance of protecting sensitive company, customer, and asset information
• Ability to follow established security policies, procedures, and chain-of-custody requirements for IT assets and media

Preferred Qualifications

• ITIL 4 Foundation certification (preferred but not required)