ServiceNow Architect

Must Have Technical/Functional Skills

• Strong communication and stakeholder engagement skills ability to present complex solutions clearly to executives and technical teams.
• Proven hands-on experience with:
  • ITIS CMDB, Incident, Problem, Change, Knowledge, Request Management.
  • ITOM Discovery, Event Management, Service Mapping, CMDB integrations.
  • HRSD Case and Knowledge Management, Employee Center, Lifecycle Events.
  • GRC Policy and Compliance, Risk Management, Audit, and Vendor Risk modules.
• Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, Integration Hub, and API integrations.
• Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design.
• Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms.

Roles & Responsibilities

• Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules.
• Lead technical governance, ensuring adherence to best practices, platform security, and performance standards.
• Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows.
• Guide and mentor development teams on customizations, integrations, and platform upgrades.
• Establish and enforce coding, configuration, and design standards within ServiceNow.
• Conduct design reviews and ensure technical alignment across all implementations.
• Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences.
• Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery.