ServiceNow Architect

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching

We are seeking a ServiceNow Architect to join the team! The ServiceNow Architect owns the technical design of an integrated Enterprise Technology Management platform for a municipal government client, spanning IT Service Management, IT Asset Management, Strategic Portfolio Management, and Technology Intake & Governance. This role sets platform standards, designs the data model and integrations, and ensures the solution is secure, scalable, accessible, and maintainable after handoff. This is a full-time, hybrid position based out of our Tysons, VA office with periodic travel to the client site in Danville, VA.


Responsibilities
Solution Architecture & Design

• Lead discovery and design workshops with City IT staff to translate requirements into a ServiceNow solution design
• Design the end-to-end architecture across ITSM, ITAM (Hardware/Software Asset Management), SPM, and the intake-to-retirement technology lifecycle
• Define the CMDB and Common Service Data Model (CSDM) structure that ties services, assets, and portfolio items together
• Favor out-of-the-box configuration over customization to keep upgrades simple

Integration & Data

• Design integrations with City systems (e.g., Active Directory/Entra ID, Microsoft 365/Teams, email, endpoint management, discovery tools, and finance/procurement systems) using IntegrationHub, REST APIs, and MID Servers
• Partner with the Data Migration/Test Lead on target data structures, transform maps, and load sequencing

Security, Accessibility & Governance

• Define roles, access controls, SSO, and instance security hardening
• Ensure platform design supports Section 508 / WCAG 2.1 AA conformance and contributes to the VPAT/ACR
• Establish instance strategy (dev/test/prod), update set and release management, and coding standards

Technical Leadership

• Guide and review the work of module specialists and developers
• Present architecture decisions to City IT leadership and support the Technical Architecture, Security & Integration evaluation area
• Produce technical documentation for long-term City support

Deliverables

• Solution Architecture Document and CMDB/CSDM data model
• Integration design specifications and interface inventory
• Security and role matrix
• Instance, release, and upgrade strategy
• Technical handoff and as-built documentation

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or related field (or equivalent experience)
• 8+ years of IT experience, including 5+ years architecting ServiceNow implementations
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required; Certified Technical Architect (CTA) or Certified Master Architect (CMA) preferred
• Hands-on experience with ITSM, CMDB/CSDM, HAM/SAM, and SPM; IntegrationHub and REST integrations
• ITIL 4 Foundation certification
• Public sector (state or local government) experience preferred
• Strong verbal and written communication skills
• Ability to travel to Danville, VA as required
• Ability to pass a criminal background check required by the client contract

Salary: $130,000-$160,000 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Flexible work from home options available.