ServiceNow Architect

ServiceNow Architect

ITC is seeking a highly motivated and experienced ServiceNow Architect to join our team and support our government clients. The successful applicant will provide hands-on technical and solution architecture leadership across the ServiceNow platform, including designing and implementing solutions, while also serving as a trusted advisor to customers and internal teams. This role requires strong ServiceNow platform knowledge, the ability to translate business needs into practical platform solutions, and the flexibility to adapt to new ServiceNow capabilities and customer requirements.

Job Responsibilities As a ServiceNow Architect, you will:

• Lead the architecture and design of scalable, secure, and maintainable ServiceNow solutions.
• Translate business and technical requirements into ServiceNow platform capabilities, solution designs, and implementation approaches.
• Provide architectural guidance across ServiceNow capabilities including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, integrations, and related platform services.
• Lead customer discovery sessions, technical workshops, solution reviews, and architecture discussions with technical and executive stakeholders.
• Collaborate and guide delivery teams on platform standards, integration patterns, configuration versus customization decisions, and ServiceNow best practices.
• Support the delivery of ServiceNow implementations, upgrades, enhancements, modernization efforts, and platform roadmaps.
• Stay current with new ServiceNow releases and capabilities and help assess their applicability to customer and CGS needs.
• Develop and maintain architecture documentation, reference patterns, and reusable solution approaches.
• Mentor technical teams and contribute to ServiceNow capability development, solution demonstrations, proposals, and customer presentations.

Required Qualifications U.S. Citizenship is required. Ability to obtain and maintain a Government Security Clearance as required. Associate degree or equivalent relevant experience. Experience supporting technical solutioning, demonstrations, proposals, or pre-sales activities. Ability to mentor teams, communicate platform capabilities, and serve as a trusted ServiceNow advisor. 6+ years of ServiceNow experience, including demonstrated experience designing or leading ServiceNow solutions. Strong overall knowledge of the ServiceNow platform with experience across multiple capabilities such as ITSM, ITOM, ITAM, SPM, CMDB/CSDM, Discovery, HAM, or SAM. Experience with ServiceNow integrations, APIs, MID Server, Integration Hub, or integration with enterprise systems. Strong understanding of ServiceNow architecture, platform governance, security, scalability, and configuration versus customization practices. ServiceNow Certified System Administrator (CSA) certification and/or relevant Certified Implementation Specialist (CIS) certifications. Strong communication skills with demonstrated ability to work directly with customers and technical teams.

About ITC Digital Solutions ITC Digital Solutions is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, ITC Digital Solutions is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.