ServiceNow Business Analyst

Kforce Inc.

Columbus, OH

JOB DETAILS
SALARY
$40–$50
SKILLS
Acceptance Testing, Agile Programming Methodologies, Atlassian JIRA, Backlog Prioritization, Best Practices, Bug Tracking/Defect Management, Business Analysis, Business Processes, Change Management, Communication Skills, Design Document, DevOps, Federal Government, Government, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Industry Standards, Legal, Microsoft Windows Azure, Operational Support, Presentation/Verbal Skills, Process Flow, Product Backlog, Requirements Management, Scrum Project Management and Software Development, ServiceNow, Short Messaging Service (SMS), Systems Administration/Management, Test Plan/Schedule, Test Scripts, User Documentation, Writing Skills
LOCATION
Columbus, OH
POSTED
13 days ago
Kforce has a client that is looking for a ServiceNow Business Analyst to join our delivery team in Columbus, OH. Overview: In this role, you will be responsible for bridging the gap between complex public sector business needs and technical ServiceNow solutions. You will work closely with stakeholders to elicit requirements, document process flows, and ensure that the platform delivers measurable value to the organization. The ideal candidate has a deep understanding of ServiceNow capabilities and can translate "government-speak" into clear, actionable user stories for our development team, all while operating within a FedRAMP-compliant framework. Key Responsibilities:
  • Requirement Elicitation: Lead discovery workshops and interviews with stakeholders to identify business pain points and define functional requirements for various ServiceNow modules (ITSM, ITOM, HRSD, etc.)
  • Process Mapping: Design and document "As-Is" and "To-Be" business processes using industry-standard modeling techniques, ensuring alignment with ServiceNow best practices and CSDM standards
  • Story Authoring: Create high-quality User Stories with clear Acceptance Criteria in an Agile/Scrum environment; Manage and prioritize the product backlog in collaboration with the Engagement Lead
  • Stakeholder Management: Manage expectations of diverse stakeholder groups, providing regular updates on project progress and demonstrating platform functionality through "show-and-tell" sessions
  • UAT Coordination: Lead User Acceptance Testing (UAT) efforts, including the creation of test scripts, coordination of testing windows with client participants, and management of defect reporting
  • Operational Readiness: Support Organizational Change Management (OCM) by creating training materials, user guides, and communication plans to ensure high platform adoption rates

Requirements:

  • Experience: 5+ years as a Business Analyst, with at least 3 years specifically focused on the ServiceNow platform
  • Methodology: Strong experience working in Agile/Scrum environments and using tools like Azure DevOps, Jira, or ServiceNow Agile Development
  • Public Sector Context: Experience working with state, local, or federal government entities is highly preferred
  • Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical business owners
  • Onsite Commitment: Must be able to work onsite 5 days a week in Columbus, OH
Certifications (Preferred):
  • ServiceNow Certified System Administrator (CSA)
  • ITIL v4 Foundations
  • PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business Analysis Professional)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/