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ServiceNow CMBD Analyst

Montefiore Medical Center

  • Yonkers, NY
  • 30+ days ago
  • $88,000–$110,000 Per Year
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Skills

  • Amazon Web Services (AWS)unmatched
  • Analysis Skillsunmatched
  • Applications Securityunmatched
  • Artificial Intelligence (AI)unmatched
  • Asset Managementunmatched
  • Automationunmatched
  • Best Practicesunmatched
  • Cloud Computingunmatched
  • Configuration Managementunmatched
  • Continuous Integrationunmatched
  • Cross-Functionalunmatched
  • Data Managementunmatched
  • Data Mappingunmatched
  • Data Processingunmatched
  • Data Qualityunmatched
  • Geneticsunmatched
  • Hardware Virtualizationunmatched
  • Healthcareunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Knowledge Transferunmatched
  • Medical Treatmentunmatched
  • Metricsunmatched
  • Militaryunmatched
  • Onboardingunmatched
  • Operational Auditunmatched
  • Operational Improvementunmatched
  • Operational Strategyunmatched
  • Operational Supportunmatched
  • Operations Planningunmatched
  • Operations Processesunmatched
  • Patient Careunmatched
  • Performance Metricsunmatched
  • Quality Managementunmatched
  • Reconciliationunmatched
  • Reporting Dashboardsunmatched
  • Root Cause Analysisunmatched
  • ServiceNowunmatched
  • Standards Developmentunmatched
  • Stewardshipunmatched
  • Support Documentationunmatched
  • System Center Configuration Manager (SCCM)unmatched
  • Systems Administration/Managementunmatched
  • Team Playerunmatched
  • Validation Testingunmatched

Description

City/State:

Yonkers, New York

Grant Funded:

No

Department:

IT - ASSET MANAGEMENT

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8:30 AM-5 PM

Scheduled Daily Hours:

7.5 HOURS

Pay Range:

$88,000.00-$110,000.00

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

The ServiceNow CMDB Analyst will support enterprise Configuration Management operations and CMDB governance initiatives across the organization's ServiceNow platform. This role is responsible for maintaining CMDB data integrity, supporting CI (Continuous Integration) lifecycle management processes, validating Discovery and Service Mapping data, coordinating governance activities, and improving operational trust in enterprise configuration data.

The ideal candidate will possess strong ServiceNow CMDB and ITOM knowledge, analytical and troubleshooting skills, and the ability to collaborate across infrastructure, cloud, security, application, and operational support teams. This position will play a critical role in improving CMDB maturity, operational reporting, audit readiness, and enterprise data quality.

Responsibilities:

  • Maintain and support the enterprise CMDB within ServiceNow, ensuring data quality, consistency, and operational reliability
  • Support Configuration Item lifecycle management processes, including onboarding, updates, certification, retirement, and archival activities
  • Monitor CMDB Health dashboards and drive remediation efforts for duplicate, stale, orphaned, or incomplete CI records
  • Validate and troubleshoot Discovery, Service Mapping, and Service Graph Connector data integrations
  • Investigate reconciliation conflicts, identification issues, relationship gaps, and data normalization concerns within the CMDB
  • Partner with Infrastructure, Cloud, Security, Asset Management, and ITSM teams to improve CMDB governance and operational alignment
  • Support governance initiatives including CI ownership, data stewardship, audit readiness, and compliance reporting
  • Develop and maintain operational dashboards, KPIs, and reporting metrics related to CMDB health and data quality
  • Participate in onboarding new CI classes, defining standards for CI definitions, naming conventions, managed attributes, and discovery requirements
  • Assist in root cause analysis and operational investigations involving CMDB data discrepancies or platform issues
  • Support process documentation, knowledge transfer, operational runbooks, and end-user enablement activities
  • Participate in testing and validation efforts for CMDB enhancements, ServiceNow platform upgrades, Discovery pattern and Service Mapping updates, integrations, and operational changes
  • Collaborate with platform administrators, architects, and engineering teams to support ongoing ServiceNow ITOM maturity initiatives
  • Identify opportunities for automation, AI enablement, and operational efficiency improvements related to Configuration Management processes and data governance

Required Qualifications:

  • 3-5+ years of experience supporting CMDB, Configuration Management, or IT Operations processes
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow CIS - Data Foundations Certification
  • Experience with Discovery, Service Mapping, AWS Cloud Discovery and Service Graph Connectors (SCCM, Intune, Jamf, SolarWinds) - highly preferred
  • Hands-on experience with ServiceNow CMDB administration, Discovery validation, and CI lifecycle management
  • Strong understanding of CMDB governance principles, data quality management, and operational process controls
  • Strong understanding of ServiceNow Identification and Reconciliation Engine (IRE) concepts and best practices
  • Understanding of enterprise infrastructure technologies including servers, virtualization, cloud platforms, networking, and application dependencies
  • Strong analytical, troubleshooting, communication, and stakeholder management skills
  • Ability to work cross-functionally with technical and operational teams in a complex enterprise environment
  • Bachelor's degree preferred or equivalent experience

Preferred Qualifications:

  • Exposure to CMDB Health governance initiatives and operational reporting frameworks
  • Experience supporting ServiceNow Now Assist, AI Skills, intelligent automation initiatives, or AI-assisted operational workflows related to CMDB and IT operations processes
  • Healthcare industry experience preferred

#LI-MF1

#SF-DICE-MIT

Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Numbers & Facts

LocationYonkers, NY
IndustryHealthcare Services
Salary$88,000–$110,000 Per Year
Company Size10,000 employees or more
Websitehttp://www.montefiore.org/

About Company

About Montefiore Medical Center

Commitment to Excellence

As the academic medical center and University Hospital for Albert Einstein College of Medicine, Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care.

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, new procedures and new approaches to patient care, producing stellar outcomes and raising the bar for medical centers in the region and around the world. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence.

Enduring Mission and Distinguished History

The mission of Montefiore is to heal, to teach, to discover and to advance the health of the communities we serve.

From its beginning in 1884, as a facility for the care of patients with tuberculosis and other chronic illnesses, to the new millennium, Montefiore has been at the forefront of patient care, research and education and steadfast commitment to its community.

Our Services

We provide coordinated, compassionate and leading-edge care designed to reach people when and where they need it most. Through highly integrated teams of physicians, nurses, social workers, mental health professionals and other caregivers, we have created an innovative, seamless system of care focused around the patient.

Notable Centers of Excellence

At the intersection of Einstein science and Montefiore medicine is our commitment to scientific inquiry. This commitment has resulted in the creation of the Montefiore-Einstein Centers of Excellence in cancer care, cardiovascular services, transplantation and children’s health, where nationally recognized investigators and multidisciplinary clinical teams collaborate to develop and deliver advanced, innovative care.

Advanced Specialty and Surgical Care

We offer advanced, multidisciplinary care across specialties, delivering one standard of excellence for all. Our interventions are designed to help patients understand and manage their illness, advocate for their health, access the right treatments and receive the vital social support they need to flourish. On multiple fronts, Montefiore is developing more effective and less invasive approaches to complex problems from procedures to repair diseased hearts, protocols to treat complex cancers and medical devices designed to meet the needs of growing children.

Primary Care

With nearly 50 primary care locations throughout the New York metropolitan area, we are focusing on accessible, patient-centered primary and preventive care provided by leading physicians in the areas of family and internal medicine, pediatrics, obstetrics and gynecology, and a team of experts in nursing, health education, nutrition and pharmacy.

Providing Care Without Walls

Montefiore combines its deep commitment to the community with nationally-renowned expertise to reach people in locations easiest for them. Through Montefiore’s School Health Program (MSHP), Primary Care at Home programs, mobile medical and dental health vans and health education initiatives, Montefiore provides primary care services in non-traditional settings.

Through the formation of highly integrated teams of physicians, nurses, social workers, mental health professionals, care managers and other caregivers, we provide care around the patient, when and where they need it.

Research and Education

Montefiore's partnership with Einstein advances clinical and translational research to accelerate the pace at which new discoveries become the treatments and therapies that benefit patients. Together, the two institutions are among 38 academic medical centers nationwide to be awarded a prestigious Clinical and Translational Science Award (CTSA) by the National Institutes of Health.

The second-largest medical residency program in the country, with 1,251 residents and fellows across 89 programs, Montefiore provides the doctors of tomorrow a unique opportunity for education and training in one of the most diverse urban areas in the country — one where the population is global, the disease burden is high, and the need for quality care is great.

The partnership is further strengthened by the dual appointments of faculty and physicians across both organizations—enhancing synergies and collaborations for research, teaching and patient care.

Comprehensive Care Management

Since 1996, Montefiore has developed advanced models of care management to help patients, especially those with chronic diseases such as diabetes, heart failure and mental illness, achieve better health and improved wellbeing in a cost effective way. Montefiore goes beyond fragmented fee-for-service payments, assuming total responsibility for the quality and costs of care for some of our sickest patients.

Through CMO, Montefiore Care Management, we use a global prepayment or similar strategies to manage care for 200,000 individuals over the continuum, including hospital care, rehabilitation, outpatient care, professional services, home care, mental health counseling, community-based services, remote patient monitoring and many other programs.

Our leadership in coordinating care across multiple settings has earned us federal recognition from the Centers for Medicare and Medicaid Services as a Pioneer Accountable Care Organization. Montefiore's ACO is one of only 32 organizations in the nation, as well as the only one in New York State, to operate under this new model of providing Medicare beneficiaries with higher quality care, while reducing expenditures through enhanced care coordination.

Learn More

  • Mission, Vision and Values – Montefiore’s unique path of growth into the future and the clinical excellence and outstanding customer care that will get us there.
  • History and Milestones – Proud traditions guiding our mission and the moments that helped shape Montefiore into a premier academic medical center.
  • Commitment to the Community – Community health, education and neighborhood development.
  • Leadership – Executives and clinical chairs leading Montefiore’s advancements.
  • Physicians – Widely acclaimed medical professionals and specialists who provide our patients with the highest standards of care.
  • Nursing Staff – Highly competent and compassionate professionals committed to improving the health of their patients.
  • Ways to Give – Philanthropic opportunities and other ways to support Montefiore Medical Center.

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