About the Role:Ensisinfo Inc is looking for a talented and driven ServiceNow CMDB Architect to join our growing team in Los Angeles, CA. This is an exciting opportunity to lead and shape enterprise-level Configuration Management strategies using the ServiceNow platform. If you're passionate about Discovery, CMDB design, and building scalable IT infrastructure solutions, we want to hear from you!
Responsibilities:- Design, implement, and maintain the ServiceNow CMDB architecture to support enterprise IT operations
- Lead Configuration Management initiatives, ensuring data accuracy, integrity, and completeness across the CMDB
- Configure and manage ServiceNow Discovery to automate the identification and mapping of IT assets and infrastructure
- Define and enforce CI (Configuration Item) relationships, data models, and class structures within the CMDB
- Collaborate with cross-functional teams to align CMDB strategy with ITSM, ITOM, and business objectives
- Develop and maintain Service Maps and Application Dependency Mapping (ADM) within ServiceNow
- Monitor CMDB health, perform audits, and drive continuous improvement of data quality and governance
- Provide technical guidance and best practices to stakeholders and junior team members on CMDB and Discovery processes
Requirements:- Proven experience as a ServiceNow CMDB Architect or Senior CMDB Consultant
- Deep expertise in ServiceNow Discovery, Service Mapping, and ITOM modules
- Strong understanding of ITIL frameworks, particularly Configuration and Asset Management
- Experience designing and managing CI classes, relationships, and CMDB data models
- Hands-on experience with ServiceNow scripting (JavaScript, Glide API) is a plus
- ServiceNow Certified Implementation Specialist (CIS) or CMDB-related certification preferred
- Excellent communication skills with the ability to present technical concepts to non-technical stakeholders
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred
About Us:Ensisinfo Inc is a technology services and consulting firm dedicated to delivering innovative IT solutions that help organizations optimize their operations and infrastructure. Our team of experts is passionate about leveraging cutting-edge platforms like ServiceNow to drive real business value for our clients. At Ensisinfo Inc, employees thrive in a collaborative, forward-thinking environment where expertise is celebrated and professional growth is always encouraged.