ServiceNow CMDB Architect

Summary:

• We are seeking an experienced ServiceNow CMDB Architect to lead the design, implementation, governance, and optimization of the ServiceNow CMDB platform.

Responsibilities:

• CMDB Strategy & Architecture:
  • Define and maintain the enterprise CMDB architecture and roadmap.
  • Design scalable CMDB data models aligned with business and IT requirements.
  • Establish CMDB governance frameworks, standards, and best practices.
  • Lead CMDB transformation initiatives and modernization programs.
  • Align CMDB architecture with the Common Service Data Model (CSDM).
• CMDB Design & Implementation:
  • Design and implement Configuration Item (CI) class structures and relationships.
  • Configure identification and reconciliation rules.
  • Develop CI lifecycle management processes.
  • Implement CMDB health dashboards and data quality controls.
  • Ensure compliance with CMDB governance policies.
• Discovery & Service Mapping:
  • Architect and optimize ServiceNow Discovery solutions.
  • Design and implement Service Mapping for business-critical services.
  • Integrate infrastructure, cloud, and application data sources into the CMDB.
  • Define automated CI population and maintenance strategies.
• Integrations:
  • Architect integrations between ServiceNow and various platforms including cloud platforms (AWS, Azure, GCP), monitoring tools, asset management systems, DevOps and CI/CD tools, and enterprise applications.
  • Ensure accurate data synchronization and reconciliation across systems.
• Governance & Data Quality:
  • Establish CMDB governance councils and operational processes.
  • Define KPIs and metrics for CMDB health.
  • Monitor and improve completeness, correctness, compliance, and relationship integrity.
  • Lead data remediation and cleanup initiatives.
• Stakeholder Management:
  • Collaborate with Enterprise Architects, IT Operations, Infrastructure, Security, and Application teams.
  • Act as the CMDB Subject Matter Expert (SME).
  • Provide technical leadership and mentoring to developers, administrators, and analysts.

Requirements:

• Education:
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
• Technical Skills:
  • ServiceNow CMDB, Discovery, Service Mapping, ITOM, ITSM, CSDM.
  • Identification & Reconciliation Engine (IRE), IntegrationHub, REST/SOAP APIs, MID Servers, Cloud Discovery.
  • Data Modeling, Service Graph Connectors, JavaScript, and ServiceNow scripting.

Preferred Skills:

• Certifications:
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist - Discovery.
  • ServiceNow Certified Implementation Specialist - Service Mapping.
  • ServiceNow Certified Technical Architect (CTA) (preferred).
  • ITIL 4 Foundation or higher.
• Experience Required:
  • Minimum 10 years of ServiceNow experience.
  • Minimum 5 years of CMDB experience.