Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Position: ServiceNow Developer
Location: Woonsocket, RI / Hartford, CT
Job Type: Temporary Assignment
Work Type: Hybrid / Onsite, depending on team requirements
Location: Woonsocket, RI / Hartford, CT
Job Type: Temporary Assignment
Work Type: Hybrid / Onsite, depending on team requirements
Job Description:
Job Summary
- Client is seeking an experienced ServiceNow Developer to develop, configure, customize, and maintain enterprise ServiceNow applications supporting IT service management, healthcare technology operations, and enterprise workflow automation.
- The ideal candidate will have strong experience in ServiceNow ITSM, ITOM, CMDB, HRSD, JavaScript, Flow Designer, IntegrationHub, and API integrations.
- Experience working in large-scale healthcare, pharmacy, retail, or regulated enterprise environments is highly preferred.
Key Responsibilities
- Design, develop, and customize ServiceNow applications and modules.
- Configure and maintain ITSM modules, including Incident, Problem, Change, and Request Management.
- Develop Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
- Build and automate workflows using Flow Designer and IntegrationHub.
- Develop and maintain Service Catalog items and Employee Service Center functionality.
- Work with CMDB, Discovery, ITOM, and Service Mapping.
- Develop REST and SOAP integrations with enterprise applications.
- Implement HR Service Delivery (HRSD) and enterprise service management workflows where required.
- Configure Service Portal and platform user experiences.
- Implement access controls, security policies, and platform configurations.
- Troubleshoot platform issues and support upgrades, testing, and deployments.
- Collaborate with IT operations, infrastructure, security, application development, and business teams.
Required Technical Skills
- 5 8+ Years of Experience
- 5+ years of ServiceNow development experience.
- Strong knowledge of ServiceNow platform architecture.
- Hands-on experience with ITSM modules.
- Strong JavaScript programming skills.
- Experience with Business Rules, Client Scripts, Script Includes, and UI Policies.
- Experience with Flow Designer and Workflow Automation.
- Knowledge of CMDB and Configuration Management.
- Experience with REST/SOAP APIs and IntegrationHub.
- Experience with Service Catalog and Service Portal.
- Knowledge of ACLs, roles, and platform security.
- Experience with Agile development and deployment methodologies.
Preferred Qualifications
- Healthcare, pharmacy, retail, or insurance industry experience.
- Experience with ITOM, Discovery, and Service Mapping.
- Knowledge of HRSD and Employee Center.
- Experience with ServiceNow Now Assist and AI-powered workflows.
- Knowledge of HIPAA and healthcare data security practices.
- ServiceNow CSA or CAD certification.
- ServiceNow CIS certifications in ITSM, ITOM, or HRSD.
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Hartford, CT |
| Industry | Computer/IT Services |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
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