ServiceNow - Developer - ITSM

Frisco, TX

30+ days ago

Job Description

ServiceNow - Developer - ITSM
Mandatory: ITAR Experience

Role Summary
We are seeking an experienced ServiceNow ITSM Technical Consultant with strong expertise in ServiceNow platform development, ITSM implementations, integrations, and workflow automation. The consultant will be responsible for designing, configuring, developing, and supporting ServiceNow ITSM solutions while working closely with functional consultants, architects, and business stakeholders.

Key Responsibilities

Configure and implement ServiceNow ITSM modules:
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Service Catalog
CMDB
Develop and customize ServiceNow applications using:
Business Rules
Client Scripts
Script Includes
Flow Designer
UI Policies
UI Actions
Record Producers
Catalog Items
Build and maintain integrations using:
REST APIs
SOAP APIs
IntegrationHub
MID Servers
Develop workflow automation and approval processes.
Support platform upgrades, patching, deployments, and production support activities.
Troubleshoot and resolve ServiceNow application and integration issues.
Collaborate with business analysts and functional consultants to translate requirements into technical solutions.
Participate in code reviews and follow ServiceNow development best practices.
Create technical design documents and unit test documentation.
Support Agile delivery processes including sprint planning, development, testing, and deployment.

Mandatory Skills
ServiceNow Platform

ITSM
Service Catalog
CMDB
Flow Designer
IntegrationHub
Service Portal / Employee Center

Development

JavaScript
Business Rules
Client Scripts
Script Includes
UI Policies
UI Actions
ACLs

Integrations

REST APIs
SOAP APIs
MID Server
Import Sets
Transform Maps

Methodology

ITIL
Agile / Scrum

Preferred Certifications
Mandatory

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
ServiceNow Certified Application Developer (CAD)

Additional Advantage

ITIL v4 Foundation
CIS-Discovery
CIS-Data Foundations
CIS-CSM
CIS-HRSD

Experience Requirements

3-7 years of ServiceNow experience
Minimum 3 years of ITSM implementation experience
Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.
Experience with ServiceNow integrations and workflow automation.
Experience working with enterprise customers in implementation or support projects.
Good understanding of ServiceNow development lifecycle and best practices.

Numbers & Facts

Location	Frisco, TX
Industry	Other/Not Classified
Company Size	100 to 499 employees

Skills

Agile Programming Methodologiesunmatched
Application Integrationunmatched
Application Programming Interface (API)unmatched
Automationunmatched
Best Practicesunmatched
Business Analysisunmatched
CAD (Computer-Aided Design) Softwareunmatched
Change Managementunmatched
Change Requests/Ordersunmatched
Code Reviewsunmatched
Consultingunmatched
Design Documentunmatched
Documentationunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Incident Managementunmatched
JavaScriptunmatched
Knowledge Managementunmatched
Product Lifecycleunmatched
Production Supportunmatched
REST (Representational State Transfer)unmatched
Requirements Managementunmatched
SOAP (Simple Object Access Protocol)unmatched
Scripting (Scripting Languages)unmatched
Scrum Project Management and Software Developmentunmatched
ServiceNowunmatched
Software Developmentunmatched
Software Patchesunmatched
Sprint Planningunmatched
Systems Administration/Managementunmatched
Technical Consultingunmatched
Technical Writingunmatched
Technical/Engineering Designunmatched
Test Plan/Scheduleunmatched
Unit Testunmatched
User Interface/Experience (UI/UX)unmatched

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