ServiceNow Developer (Journeyman)

Overview:

DecisionPoint seeks Journeyman ServiceNow Developers to configure, enhance, integrate, and optimize the ServiceNow platform in support of the USMEPCOM ENLIST IT service-management operating model. These roles will develop and maintain workflows, service-catalog capabilities, Configuration Management Database functions, SLA/SLO controls, knowledge-management solutions, dashboards, automations, and system integrations. 

The ServiceNow Developers will work with the ITSM / Service Management Lead, process owners, service owners, quality personnel, technical teams, and Government stakeholders to translate service-management requirements into secure, reliable, and maintainable platform capabilities. Successful candidates will support testing, deployment, documentation, troubleshooting, and continual improvement throughout the platform-development lifecycle. 

These positions are remote, with preference given to candidates located in or near Chicago. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid. 

Duties & Responsibilities:

The ServiceNow Developer will: 

• Configure, customize, develop, test, deploy, and maintain ServiceNow platform capabilities supporting the ENLIST ITSM operating model. 

• Translate functional, process, reporting, and integration requirements into scalable ServiceNow solutions. 

• Configure and optimize incident, problem, change, request, event, knowledge, service-level, service-catalog, and configuration-management capabilities. 

• Develop catalog items, record producers, order guides, forms, fields, tables, business rules, client scripts, UI policies, notifications, and approval workflows. 

• Configure Flow Designer workflows, automations, integrations, scheduled jobs, and service-management routing rules. 

• Support Configuration Management Database design, data ingestion, normalization, reconciliation, relationship mapping, health monitoring, and data-quality improvement. 

• Configure SLA and SLO definitions, schedules, conditions, pause rules, breach warnings, escalations, and performance reporting. 

• Develop dashboards, performance indicators, reports, scorecards, and operational views for service owners, process owners, program leadership, and Government stakeholders. 

• Configure knowledge bases, article workflows, review and approval controls, publishing standards, permissions, and feedback mechanisms. 

• Develop and maintain integrations using REST, SOAP, IntegrationHub, import sets, transform maps, APIs, and other approved integration methods. 

• Implement role-based access controls, user criteria, groups, roles, permissions, and other platform-security configurations. 

• Support service-portal, employee-center, self-service, and user-experience enhancements. 

• Develop reusable scripts, components, configurations, and integration patterns that follow ServiceNow and program standards. 

• Perform unit, functional, integration, regression, workflow, permissions, and data-validation testing. 

• Support user-acceptance testing, release-readiness reviews, deployment activities, post-release validation, and defect remediation. 

• Troubleshoot platform defects, failed workflows, integration errors, performance issues, data discrepancies, and access problems. 

• Document configurations, technical designs, data mappings, interfaces, workflows, test results, release notes, and support procedures. 

• Maintain development records, stories, defects, update sets, source-control artifacts, deployment packages, and configuration baselines. 

• Participate in Agile planning, backlog refinement, technical reviews, demonstrations, retrospectives, and release-planning activities. 

• Collaborate with quality personnel to resolve defects, implement corrective actions, and improve platform reliability. 

• Support the ITSM Plan, Service Management System, Daily System Status Reports, service-performance measurement, and continual-improvement initiatives. 

• Recommend platform improvements, automation opportunities, technical-debt remediation, and ServiceNow best practices. 

• Protect sensitive Government, program, personnel, operational, and configuration information. 

Qualifications:

Required Qualifications 

• Active Secret clearance or higher. 

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field. 

• Minimum of 6 years of relevant professional experience. 

• Current ServiceNow Certified System Administrator certification. 

 

Preferred Qualifications 

• Experience developing, configuring, and supporting ServiceNow solutions in enterprise or Government environments. 

• Experience supporting Department of Defense, federal civilian, or other Government programs. 

• Experience with ServiceNow IT Service Management, Configuration Management Database, Service Catalog, Knowledge Management, Performance Analytics, or IntegrationHub. 

• Experience configuring incident, problem, change, request, event, knowledge, service-level, configuration, and service-catalog processes. 

• Experience developing catalog items, record producers, forms, tables, business rules, client scripts, UI policies, notifications, and approval workflows. 

• Experience with Flow Designer, Workflow Editor, App Engine Studio, ServiceNow Studio, update sets, and application scopes. 

• Experience with JavaScript, Glide APIs, HTML, CSS, XML, JSON, and ServiceNow scripting standards. 

• Experience building REST, SOAP, IntegrationHub, MID Server, API, import-set, and transform-map integrations. 

• Experience with CMDB architecture, Discovery, service mapping, identification and reconciliation rules, data certification, and health dashboards. 

• Experience configuring SLA/SLO definitions, calculations, breach controls, escalations, and reporting. 

• Experience developing dashboards, Performance Analytics indicators, scorecards, scheduled reports, and executive views. 

• Experience implementing ServiceNow roles, groups, access-control rules, user criteria, and data-security controls. 

• Experience with Automated Test Framework, unit testing, regression testing, user-acceptance testing, and release validation. 

• Experience using Agile, Scrum, DevSecOps, or hybrid software-delivery methods. 

• Familiarity with ITIL Version 5 or ITIL 4 practices and enterprise IT service-management processes. 

• ServiceNow Certified Application Developer certification. 

• ServiceNow Certified Implementation Specialist certification in ITSM, Discovery, Service Mapping, Customer Service Management, or another relevant product area. 

• ITIL Foundation certification or higher. 

• Experience with source control, continuous integration, automated deployment, and ServiceNow DevOps capabilities. 

• Strong software-development, configuration, integration, troubleshooting, and analytical abilities. 

• Excellent written and verbal communication skills. 

• Strong technical-documentation and configuration-management skills. 

• High attention to detail and commitment to secure, supportable, and maintainable platform solutions. 

• Ability to translate business and service-management requirements into effective technical designs. 

• Ability to manage multiple stories, defects, releases, integrations, and development priorities. 

• Ability to work independently while collaborating effectively with technical and nontechnical stakeholders. 

Our Equal Employment Opportunity Policy:

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.