Job Description
The Role
We’re hiring a hands-on ServiceNow Technical Engineer / Developer to build, integrate, automate, and operate the ServiceNow platform that underpins our enterprise IT, security operations, and managed services. Working alongside our Senior ServiceNow Solutions Architect, cybersecurity teams, and service delivery organizations, you’ll ship secure, scalable platform capabilities used every day by our teams and the customers we serve — and help extend the platform into agentic AI and intelligent automation, which we call Superintelligence (SI).This is a builder’s role: you’ll spend most of your time configuring, scripting, and integrating, and you’ll see your work land directly in how we run IT, responds to security incidents, and delivers managed services to customers.
What You’ll Do
Platform Engineering & Development
- Configure, develop, and optimize ServiceNow applications and workflows across ITSM, ITOM, CMDB, and CSM.
- Build Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer automations.
- Deliver Service Catalog items, request workflows, forms, notifications, and approvals.
- Own upgrades, patching, testing, troubleshooting, and performance tuning, and keep technical documentation and operational procedures current.
Security Operations
- Configure and support Security Incident Response (SIR) and Vulnerability Response.
- Build workflows for security incident triage, investigation, escalation, remediation, and closure.
- Integrate SIEM, SOAR, EDR/XDR, vulnerability scanners, and other security platforms; automate alert enrichment, incident creation, routing, and response.
- Apply role-based access controls, data protection, and secure integration practices across the platform.
Managed Services Delivery
- Support the ServiceNow implementations behind our MSP and MSSP service delivery.
- Configure customer-specific workflows, SLAs, service catalogs, reports, and dashboards while maintaining strict customer data segregation and access controls.
- Support customer onboarding, provisioning, and integration with external environments, and continuously improve customer-facing workflows.
Integrations & Automation
- Develop REST API integrations, IntegrationHub spokes, and MID Server connections.
- Support CMDB data ingestion, Discovery, reconciliation, and service relationship management.
- Build reusable components and integration patterns that make the next project faster than the last.
Superintelligence (SI) & Emerging Technology
- Implement SI-enabled workflows and intelligent automation, including Now Assist, AI Agent Studio, and ServiceNow AI Control Tower.
- Integrate ServiceNow workflows with enterprise AI services, agents, and orchestration platforms.
- Build in the access controls, logging, monitoring, and human oversight that AI-enabled processes require.
What You Bring
- 4+ years of enterprise IT experience, including 3+ years of hands-on ServiceNow administration, development, or engineering.
- Strong JavaScript and ServiceNow scripting skills — Business Rules, Script Includes, and Flow Designer.
- Depth in ITSM (Incident, Change, Problem, Request, and Service Catalog) and working knowledge of CMDB, CI relationships, and CSDM.
- Experience building and troubleshooting REST API integrations; familiarity with IntegrationHub and MID Servers.
- Understanding of cybersecurity operations — incident response and vulnerability management — and familiarity with ServiceNow SIR or Vulnerability Response.
- Production troubleshooting and debugging experience, with the judgment to work independently and collaborate with architects and operational teams.
Nice to Have
- Hands-on SIR or Vulnerability Response implementation experience.
- ServiceNow work in MSP/MSSP or multi-customer environments, including domain separation and customer-specific workflows.
- CSM, ITOM Discovery, Service Mapping, Event Management, or IT Asset Management.
- Integrations with Splunk, Microsoft Sentinel, CrowdStrike, Palo Alto Networks, Tenable, Qualys, or similar tools.
- Exposure to Now Assist, AI Agent Studio, or AI Control Tower, and to agentic workflows and AI-enabled automation.
- Automated Test Framework (ATF), source control, CI/CD, and release management discipline.
- Experience working under security or compliance frameworks — NIST, ISO 27001, SOC 2, FedRAMP, or similar. The specific framework matters less than knowing how to build inside one; FedRAMP can be learned here.
- AWS, Azure, or Google Cloud and enterprise identity platforms.
Certifications (helpful, not required)
None of these are prerequisites — strong hands-on experience counts for more — but the following credentials map well to this role:- ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer).
- CIS credentials in ITSM, Security Incident Response, Vulnerability Response, or Discovery.
- Security certifications such as Security+, CySA+, or a GIAC credential.
Success in the First Year
- Platform releases land reliably: enhancements, patches, and upgrades ship on schedule and stay stable.
- Security workflows get measurably faster, with alert-to-incident automation reducing manual triage.
- New managed-services customers onboard onto clean, segregated workflows without rework.
- SI capabilities move from evaluation into production with the right guardrails in place.
Numbers & Facts
| Location | McLean, VA |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 2000 |
| Website | https://conv.com/ |
About Company
"An Opportunity to Help"
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
It started on day one. Convergenz, LLC began in July 2000, at what was fast evolving into the “Dot Com bust” and a rapid rise in unemployment. Our own customers were getting laid off en masse and sending us their resumes, desperate for work. Despite the recession that followed, little by little, we were able to successfully help find people opportunities; and as a company survive this difficult time in our economy. Over ten years later, our mission of connecting people with jobs has never seemed more important.
By the nature of the Staffing Industry, Convergenz is in a unique position to help, and positively affect peoples’ lives. For over a decade we have been able to assist professionals through historically turbulent times in the American economy. From the Dot-Com bubble, through the post 9/11 wave of layoffs, and the “Great Recession” of 2008—we have been able to offer help and resources to people who have needed access to new career opportunities. Whether it was making a major career change, or simply needing to be placed on a contract assignment to get through “right now”—we hope that we are able to help our consultants and clients through these times of uncertainty.
When we think of what sets us apart from our competition, we immediately come back to the fact that we have big company success but do it with a small company touch. Hands on, no red-tape, responsive to peoples’ needs, inquiries, and requests. In other words—Provide Great Service All the Time. When we founded Convergenz, we set out to build a firm that we would want to work for. Be a successful business – but do it the right way, in the boardroom and in the community.
Every day is an exercise in self-reflection —we look to get better, to learn, and grow. We set out to make a positive difference every day, and take pride in the results.
Skills
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