ServiceNow Developer

24 days ago

Job Description

Title: ServiceNow Developer

Location: Hybrid - 2-3 days per week in one of these two sites

Key Responsibilities

Support the implementation, configuration, customization, and maintenance of the ServiceNow platform.
Configure and support ServiceNow modules including:
- IT Service Management (ITSM)
- Operations Management (OMT)
- Telecommunications Service Management (TSM)
- Telecommunications Service Operations Management (TSOM)
Create and maintain workflows, forms, reports, dashboards, views, groups, roles, and service catalog items.
Develop custom applications, workflows, and platform enhancements to meet mission and business requirements.
Design, develop, and maintain integrations between ServiceNow and enterprise systems such as Elastic, Netcool, Kafka, and other technologies.
Support Configuration Management initiatives and maintain CMDB data integrity.
Design and implement solutions aligned with Configuration Management and governance policies.
Consolidate and normalize data from multiple sources into a centralized CMDB.
Coordinate and support ServiceNow platform upgrades, patches, and releases.
Troubleshoot and resolve ServiceNow platform issues and performance challenges.
Collaborate with engineers, architects, administrators, and stakeholders to deliver scalable ServiceNow solutions.
Participate in Agile development activities including sprint planning, backlog refinement, testing, and deployments.

Required Qualifications
ServiceNow Experience

Experience level must align with the applicable Journeyman, Senior, or Master labor category requirements.
Minimum 2 years of hands-on ServiceNow development experience.
Experience developing, configuring, and customizing the ServiceNow platform.
Experience implementing and supporting ServiceNow ITSM processes including:
- Incident Management
- Change Management
- Problem Management
- Request Management
Experience supporting ServiceNow platform upgrades and system enhancements.

Technical Experience

Minimum 3 years of experience designing, developing, or supporting enterprise technology infrastructure solutions.
Experience creating and configuring:
- Workflows
- Forms
- Reports
- Dashboards
- Views
- Service Catalog Items
- Groups and Roles
Experience integrating ServiceNow with enterprise tools and platforms such as Elastic, Netcool, Kafka, or similar technologies.
Experience with REST or SOAP integrations and enterprise application connectivity.
Experience supporting CMDB, Discovery, Asset Management, or Configuration Management initiatives.
Experience integrating data from multiple systems into a centralized CMDB while maintaining data quality and integrity.
Experience troubleshooting and resolving complex platform issues.

Additional Requirements

Must be eligible to attain DoD Secret level clearance (will process Interim Clearance before they start)
Must be eligible to obtain an IAT Level II or IAT Level III certification within 14 days of employment.

Location

Fort Meade, PA

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