ServiceNow Developer

The Senior ServiceNow Developer will play a key role in designing, developing, and implementing high-quality solutions on the ServiceNow platform. This role requires deep technical expertise in ServiceNow development, strong understanding of platform architecture, and hands-on experience working with modules such as ITSM, ITOM Visibility, CMDB, Hardware Asset Management (HAM), and GRC/IRM. The ideal candidate will partner with cross-functional stakeholders to transform business requirements into robust, scalable, and secure ServiceNow applications.

**This position is located in Tysons Corner, VA. Candidates must be willing to work on-site in Tysons Corner, VA 4 days a week**

Duties and Responsibilities:
Platform Development & Configuration
.    Design, develop, and implement custom applications, workflows, UI policies, business rules, client scripts, and integrations on the ServiceNow platform.
.    Configure and customize core modules including ITSM, ITOM Visibility, CMDB, HAM, and GRC/IRM.
.    Build and maintain data models, transform maps, and discovery patterns to ensure accurate and reliable CMDB and service mapping.
.    Develop automation strategies using Flow Designer, IntegrationHub, scheduled jobs, and orchestration capabilities.

Solution Architecture & Best Practices
.    Evaluate business requirements and translate them into high-quality technical solutions aligned with industry and platform best practices.
.    Ensure platform scalability, maintainability, and adherence to governance standards.
.    Conduct code reviews and enforce development standards across the ServiceNow ecosystem.

Integrations & API Development
.    Design and implement APIs/integrations with external systems using REST, SOAP, MID Servers, and IntegrationHub spokes.
.    Troubleshoot integration issues, optimize performance, and ensure secure data exchange.
CMDB & ITOM Expertise
.    Enhance CMDB data quality using discovery, service mapping, and reconciliation rules.
.    Configure ITOM Visibility components including Discovery, Service Mapping, Event Management (optional if applicable).
.    Work with stakeholders to maintain CMDB governance, lifecycle management, and audit readiness.

GRC/IRM & HAM Support
.    Implement and customize GRC/IRM modules such as policy & compliance, risk management, and audit management.
.    Configure Hardware Asset Management (HAM) lifecycles, normalization, reconciliation, and asset workflows.

Collaboration & Stakeholder Engagement
.    Work closely with product owners, process owners, architects, and business teams to refine requirements and deliver impactful solutions.
.    Provide mentoring and technical guidance to junior developers and administrators.
.    Participate in Agile ceremonies.