Job Description
Role ServiceNow Engagement Manager
Location- Remote
Look for ServiceNow engagement manager with CSA and CIS certifications.
Role Summary
Lead complex ServiceNow transformation programs and drive successful delivery outcomes for enterprise customers. Act as the primary engagement leader responsible for governance, scope, financials, stakeholder management, risk mitigation, and delivery excellence while ensuring alignment to customer business objectives.
Key Responsibilities
Additional key responsibilities
" Apply ServiceNow Now Create methodology to drive implementation governance, delivery milestones and quality
" Leverage ServiceNow SPM for portfolio oversight, resource planning, and financial governance
" Oversee AI/Agentic AI initiatives, including Now Assist adoption, ensuring effective delivery and risk management
Additional preferred qualifications
" Knowledge of ServiceNow Now Create methodology, and SPM capabilities,
" Exposure to generative AI, Agentic AI, and ServiceNow Now Assist
" Understanding of AI governance and associated delivery risk
" ServiceNow CSA and CIS certifications highly desirable
Notes: AI/agentic AI experience is preferred not mandatory and should not disqualify otherwise qualified candidates
Location- Remote
Look for ServiceNow engagement manager with CSA and CIS certifications.
Role Summary
Lead complex ServiceNow transformation programs and drive successful delivery outcomes for enterprise customers. Act as the primary engagement leader responsible for governance, scope, financials, stakeholder management, risk mitigation, and delivery excellence while ensuring alignment to customer business objectives.
Key Responsibilities
- Lead end-to-end delivery of large-scale ServiceNow implementations and transformation programs.
- Own engagement governance, scope, schedule, budget, resource management, risks, and change control.
- Serve as the primary point of contact for customers, partners, and executive stakeholders.
- Drive alignment between business objectives, project deliverables, and measurable outcomes.
- Lead cross-functional delivery teams and ensure adherence to ServiceNow delivery best practices and methodology.
- Identify delivery risks and issues proactively and drive timely resolution.
- Partner with Sales, Customer Success, and Delivery teams to maximize customer value realization.
- Mentor project managers, consultants, and delivery teams throughout the engagement lifecycle.
- Leverage AI-enabled tools and insights to improve delivery efficiency, decision-making, and customer outcomes.
- 8+ years of experience in professional services, consulting, or enterprise technology delivery.
- ServiceNow certifications (CSA, CIS, or other workflow certifications) preferred.
- Proven experience leading complex ServiceNow, workflow, or digital transformation programs.
- Strong expertise in program governance, stakeholder management, financial management, and risk mitigation.
- Experience managing executive-level customer relationships.
- Demonstrated ability to lead geographically distributed teams and partner ecosystems.
- Excellent communication, presentation, and negotiation skills.
- Bachelor's degree or equivalent experience.
Additional key responsibilities
" Apply ServiceNow Now Create methodology to drive implementation governance, delivery milestones and quality
" Leverage ServiceNow SPM for portfolio oversight, resource planning, and financial governance
" Oversee AI/Agentic AI initiatives, including Now Assist adoption, ensuring effective delivery and risk management
Additional preferred qualifications
" Knowledge of ServiceNow Now Create methodology, and SPM capabilities,
" Exposure to generative AI, Agentic AI, and ServiceNow Now Assist
" Understanding of AI governance and associated delivery risk
" ServiceNow CSA and CIS certifications highly desirable
Notes: AI/agentic AI experience is preferred not mandatory and should not disqualify otherwise qualified candidates
Numbers & Facts
| Location | San Jose, CA |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Skills
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