ServiceNow HRSD Consultant

ServiceNow HRSD Consultant

Location: Malvern, PA (Hybrid/Onsite)

Duration: Long-Term Contract

Payrate: 70/hr

Job Description

We are seeking an experienced ServiceNow HRSD Consultant with strong expertise in HR Service Delivery, Employee Journey Management, Agentic AI, Onboarding, Approval Workflows, PTO Management, and HR Operations Automation. The ideal candidate will have hands-on experience implementing and enhancing HR solutions within ServiceNow and integrating with enterprise HR platforms such as Workday, ADP Workforce Now, and Payroll systems.

Required Skills

• 5+ years of ServiceNow experience with a strong focus on HR Service Delivery (HRSD).

• Experience implementing Employee Journey Management and HR Journey Lifecycle Events.

• Experience with Agentic AI, Generative AI, or AI-powered HR automation solutions.

• Hands-on experience in:

• Employee Onboarding & Offboarding

• HR Case Management

• HR Service Catalog

• Approval Workflows

• Paid Time Off (PTO) / Leave Management

• HR Asset Management

• Experience integrating ServiceNow with:

• Workday

• ADP Workforce Now

• Payroll Systems

• Knowledge of HR operations and employee lifecycle processes.

• Experience with Flow Designer, Integration Hub, and workflow automation.

• Strong stakeholder communication and requirement gathering skills.

Responsibilities

• Design, configure, and implement ServiceNow HRSD solutions.
• Develop Employee Journey and Lifecycle Event workflows.
• Automate HR processes including onboarding, PTO requests, approvals, and employee service requests.
• Integrate ServiceNow HRSD with Workday, ADP Workforce Now, and payroll applications.
• Leverage Agentic AI capabilities to improve HR self-service and operational efficiency.
• Partner with HR and business stakeholders to Eligible to workimize employee experiences.
• Support testing, deployment, and production support activities.

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