ServiceNow Implementation Specialist

Macpower Digital Assets Edge Private Limited

Edison, NJ

$60 Per Year
Instant Apply

3 days ago

Job Description

Job Summary: We are seeking a highly skilled and proactive ServiceNow Technical Lead to oversee the design, development, and successful implementation of ITSM solutions in alignment with ITIL best practices. This role requires expertise in managing transformation projects, handling complex integrations, and ensuring seamless Go-Live for new implementations. The ideal candidate will bring strong technical capabilities, effective leadership, and hands-on experience with multiple functional areas within ServiceNow.
Key Responsibilities:

Support ITIL-aligned processes for ServiceNow implementations.
Collaborate with customers to understand current transformation scope and create detailed plans with clear timelines.
Work closely with teams throughout implementation to ensure a successful Go-Live.
Provide technical leadership by addressing issues, managing status meetings, and driving implementation teams.
Design and implement ServiceNow solutions, covering functional areas like Incident Management, Problem Management, Change Management, Self-Service Portal, Knowledge Management, Service Catalog, and Requests.
Configure SLA features, approvals, notifications, foundation data, and workflow customization for ITSM processes.
Develop and customize business rules, client/server-side scripts, script includes, and flow designer functions.
Manage MID Server installation and configuration.
Develop robust integrations, including Integration Hub, REST APIs, Azure AD, SSO, E-bonding, and inbound/outbound processes.

Essential Skills:

Comprehensive understanding of multiple ITSM tool integrations and the ability to design and implement ServiceNow plans.
Experience ensuring transformations align with Go-Live strategies for various towers.
Strong hands-on skills in analyzing, designing, and developing complex ServiceNow functionalities.
Proficiency in configuring and customizing ServiceNow ITSM features, workflows, and scripts.
Advanced knowledge of developing and managing integrations with external systems.
Effective communication, leadership, and organizational skills to lead diverse teams and engage stakeholders.

Must-Have Qualifications:

Hands-on experience with multiple functional areas in ServiceNow.
Proven ability to configure SLA features, approvals, workflows, and ITSM features.
Expertise in integration development, including Integration Hub, REST APIs, and SSO.
Strong experience with MID Server installation and configurations.

Numbers & Facts

Location	Edison, NJ
Salary	$60 Per Year

Skills

Analysis Skillsunmatched
Application Programming Interface (API)unmatched
Best Practicesunmatched
Business Developmentunmatched
Change Managementunmatched
Client Side Internet Programmingunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Hardware Installationunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Incident Managementunmatched
Knowledge Managementunmatched
Leadershipunmatched
Microsoft Windows Azureunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Project/Program Managementunmatched
REST (Representational State Transfer)unmatched
Scripting (Scripting Languages)unmatched
Server Programming/Applicationsunmatched
Service Level Agreement (SLA)unmatched
ServiceNowunmatched
Single Sign-On (SSO)unmatched
Systems Administration/Managementunmatched
Team Lead/Managerunmatched
Technical Leadershipunmatched
Windows Workflow Foundation (WF)unmatched

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