ServiceNow ITAM Architect/ Engineer

Livonia, MI
Remote

Instant Apply

3 days ago

Job Description

Position Overview
The ServiceNow ITAM Architect/Engineer is responsible for architecting, designing, implementing, and optimizing the organization's ServiceNow IT Asset Management (ITAM) capabilities across a complex healthcare technology environment. This role serves as the technical subject matter expert for Hardware Asset Management (HAM), Software Asset Management (SAM), and related Configuration Management Database (CMDB) capabilities.

The individual will lead the development of scalable ITAM solutions that support the complete asset lifecycle, improve hardware and software asset visibility, strengthen software license compliance, optimize technology expenditures, and support cybersecurity and regulatory requirements.

Working collaboratively with IT Operations, Infrastructure, Cybersecurity, Clinical Engineering, Procurement, Finance, and Compliance teams, this role will establish enterprise ITAM standards, automate asset management processes, and ensure accurate and reliable asset data across hospitals, clinics, and administrative facilities.
Key Responsibilities

Architect, design, configure, develop, and implement ServiceNow ITAM solutions, including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).
Establish and optimize end-to-end hardware and software asset lifecycle management processes, including procurement, receiving, deployment, inventory, maintenance, transfers, license management, reclamation, refresh, and retirement.
Design and maintain ServiceNow platform architecture, data models, workflows, business rules, integrations, and automation using Flow Designer, JavaScript, IntegrationHub, and REST/SOAP APIs.
Establish and maintain alignment between ITAM and the CMDB, ensuring accurate asset-to-configuration item relationships, data integrity, normalization, reconciliation, and governance.
Implement and optimize integrations with enterprise systems, including ERP, procurement, financial systems, Microsoft Intune, Microsoft Configuration Manager, endpoint management, discovery, and cybersecurity platforms.
Leverage ServiceNow Discovery, Service Graph Connectors, and other data sources to improve asset visibility and inventory accuracy across the enterprise.
Develop and manage software license entitlements, normalization, compliance, usage tracking, reconciliation, and optimization to reduce licensing risks and unnecessary expenditures.
Establish hardware asset tracking and lifecycle processes for laptops, desktops, servers, network infrastructure, mobile devices, and other healthcare technology assets.
Partner with Clinical Engineering and Biomedical Engineering to support visibility and lifecycle management of network-connected medical devices and clinical technology.
Ensure ITAM processes support healthcare security, privacy, and regulatory requirements, including HIPAA, HITECH, and applicable NIST security practices.
Establish ITAM governance, policies, procedures, standards, and operational best practices to improve asset accountability and audit readiness.
Develop dashboards, reports, KPIs, and metrics to measure asset accuracy, lifecycle compliance, software utilization, financial optimization, and operational performance.
Collaborate with technical and business stakeholders to gather requirements, lead solution design sessions, troubleshoot complex issues, and deliver enterprise ITAM initiatives.
Provide technical leadership, documentation, knowledge transfer, and continuous improvement recommendations to support the long-term success of the ServiceNow platform.

Required Qualifications & Experience

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent professional experience.
5+ years of experience working with the ServiceNow platform, including 3+ years of hands-on IT Asset Management implementation and engineering experience.
Demonstrated experience architecting, implementing, and supporting ServiceNow HAM and SAM capabilities, preferably HAM Pro and SAM Pro.
Strong understanding of ITAM lifecycle management, software licensing, hardware inventory, asset governance, and enterprise asset management best practices.
Advanced knowledge of ServiceNow CMDB architecture, configuration management, data modeling, asset relationships, Discovery, and data reconciliation.
Hands-on experience with ServiceNow development and configuration, including JavaScript, Flow Designer, Business Rules, Client Scripts, Script Includes, IntegrationHub, and REST/SOAP APIs.
Experience designing and implementing integrations between ServiceNow and enterprise systems, endpoint management tools, procurement platforms, financial systems, and cybersecurity solutions.
Strong understanding of ITIL, IT Service Management, ITAM governance, and enterprise platform architecture.
Ability to translate business and technical requirements into scalable solutions while balancing architecture, development, and operational support.
Strong analytical, problem-solving, communication, documentation, and stakeholder management skills.

#LI-RS1

Numbers & Facts

Location

Livonia, MI (

Remote)

Skills

Analysis Skillsunmatched
Application Programming Interface (API)unmatched
Architectural Designunmatched
Asset Managementunmatched
Asset Management Softwareunmatched
Automationunmatched
Best Practicesunmatched
Biomedical Engineeringunmatched
Business Operationsunmatched
Business Skillsunmatched
Clinical Facilitiesunmatched
Computer Scienceunmatched
Computerized Maintenance Management System (CMMS)unmatched
Configuration Managementunmatched
Continuous Improvementunmatched
Data Modelingunmatched
Data Qualityunmatched
Desktop PCunmatched
Documentationunmatched
ERP (Enterprise Resource Planning)unmatched
Engineeringunmatched
Enterprise Architectureunmatched
Enterprise Endpointunmatched
Financial Complianceunmatched
Financial Operationsunmatched
Financial Systemsunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Healthcareunmatched
Hospitalunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Internet Securityunmatched
Inventory Managementunmatched
JavaScriptunmatched
Knowledge Transferunmatched
Laptop PCunmatched
License Managementunmatched
Licensingunmatched
Licensing Complianceunmatched
Medical Equipmentunmatched
Metricsunmatched
Microsoft Product Familyunmatched
Mobile Devicesunmatched
Network Administration/Managementunmatched
Network Connectivityunmatched
Operational Supportunmatched
Performance Metricsunmatched
Privacy Controlsunmatched
Privacy Regulationsunmatched
Problem Solving Skillsunmatched
Purchasing/Procurementunmatched
REST (Representational State Transfer)unmatched
Reconciliationunmatched
Regulatory Requirementsunmatched
Reporting Dashboardsunmatched
Requirements Managementunmatched
Risk Managementunmatched
SOAP (Simple Object Access Protocol)unmatched
Scalable System Developmentunmatched
Scripting (Scripting Languages)unmatched
ServiceNowunmatched
Shipping/Receivingunmatched
Software Developmentunmatched
Software License Managementunmatched
Software Licensesunmatched
Systems Administration/Managementunmatched
Technical Leadershipunmatched
Technical Supportunmatched
Technical Writingunmatched
U.S. National Institute of Standards and Technology (NIST)unmatched

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