ServiceNow Lead Developer - Intake, Catalog, Portal & Flows

Indents: PSL312069-18

Role: ServiceNow Lead Developer - Intake, Catalog, Portal & Flows

Location: Remote

Max Rate: $72/hr

Experience: 7-12 Years

Role Summary: Lead the design and development of ServiceNow Intake, Demand-to-Delivery workflows, Service Catalog, Employee Center/Portal, and Flow Designer solutions. Responsible for technical leadership, solution delivery, coding standards, and mentoring developers. The focus aligns with catalog, workflow, portal, and automation responsibilities

Key Responsibilities

• Design and develop intake forms and request management solutions.
• Build and maintain Service Catalog items, Record Producers, and Request Fulfillment workflows.
• Develop Employee Center, Service Portal, and custom user experiences.
• Design and implement Flow Designer automations and integrations.
• Configure approvals, notifications, SLAs, and orchestration activities.
• Conduct code reviews and enforce development standards.
• Troubleshoot complex production issues and performance bottlenecks.
• Mentor developers and support agile delivery teams.

Required Skills

• Strong ServiceNow development experience.
• Expertise in Service Catalog, Record Producers, and Request Management.
• Expertise in Employee Center and Service Portal.
• Hands-on experience with Flow Designer and Integration Hub.
• Strong scripting skills (Server-side, Client-side, Script Includes, Business Rules).
• Working knowledge of ITSM, CMDB, and platform best practices.

Preferred Certifications: CSA, CAD, CIS-ITSM, SPM.

Nice to Have

• Experience with Scoped Applications.
• Knowledge of AI-powered workflows and Now Assist.
• Exposure to Agile/Scrum delivery models.