Role: ServiceNow Platform Administrator
Location: 100% Remote Role
Duration: Fulltime
Salary: $140K-$160K
Role Summary:
- We are seeking a ServiceNow Platform Administrator to support the day-to-day operations and reliability of a multi-instance ServiceNow environment.
- The administrator will manage access requests, incidents, service catalog tasks, standard changes, platform monitoring, upgrades, and on-call support while ensuring platform security, stability, and adherence to established ITIL processes.
Key Responsibilities:
- Fulfill user access requests, resolve platform incidents, and complete service catalog tasks within established service levels.
- Execute approved standard changes in accordance with change management procedures.
- Monitor instance health, scheduled jobs, email processing, notifications, and MID Servers; investigate and resolve issues.
- Participate in a 24x7 on-call rotation and support response and resolution of Priority 1 and Priority 2 incidents.
- Support ServiceNow upgrades, patches, and instance cloning activities.
- Maintain users, groups, roles, access controls, and system properties.
- Review system logs and troubleshoot platform, integration, job, and notification issues.
- Follow operational runbooks, document resolutions, and escalate complex issues to the appropriate technical teams.
Required Skills and Qualifications:
- 4-8 years of overall IT experience, including at least 3 years of hands-on ServiceNow platform administration.
- Experience administering users, groups, roles, and Access Control Lists (ACLs).
- Ability to investigate system logs and troubleshoot scheduled jobs, email, and notification issues.
- Hands-on experience with MID Server administration and basic troubleshooting.
- Knowledge of update set management, instance cloning, and standard change procedures.
- Understanding of ITIL processes, incident management, request fulfillment, and change management.
- Strong troubleshooting, documentation, communication, and prioritization skills.
- Ability to participate in an on-call rotation and support production incidents.
Certifications:
Required:
- ServiceNow Certified System Administrator (CSA). Preferred: ITIL 4 Foundation certification.
Preferred Qualifications:
- Experience with ServiceNow Instance Observer or similar platform monitoring tools.
- Basic scripting skills to automate routine administration tasks.
- Experience supporting multi-instance ServiceNow environments.
- Familiarity with platform performance monitoring, operational reporting, and knowledge/runbook maintenance.
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