ServiceNow Platform Architect

Job Title: ServiceNow Platform Architect

Location: Louisville, KY (Onsite)

Position: Senior / Client-Facing Lead

Job Summary:

We are looking for an experienced ServiceNow Platform Architect to lead the technical architecture and design governance of a large enterprise ServiceNow platform. The candidate will be responsible for defining platform standards, reviewing technical designs, managing platform health and upgrades, and guiding AI and automation initiatives.

Key Responsibilities:

• Define target-state architecture and platform standards, including scoped applications, data models, ACLs, and integration patterns.
• Review and approve technical designs before implementation.
• Lead design sessions with client product owners and platform teams.
• Manage platform health, Health Scan remediation, technical debt, and instance performance.
• Plan upgrade readiness and assess the impact of new ServiceNow releases.
• Guide AI and automation initiatives involving Now Assist, Predictive Intelligence, and Virtual Agent.
• Handle escalations for complex P1/P2 technical issues.

Must-Have Skills:

• Strong expertise in ServiceNow ITSM, HRSD, platform administration, and custom scoped applications.
• Integration experience with Integration Hub, REST/SOAP APIs, MID Server, and Flow Designer.
• Experience with instance strategy, update sets, release governance, and ATF strategy.
• Knowledge of security model design, roles, ACLs, and PII/PHI data protection.
• Strong communication skills and experience working with client architects and product owners.
• Proven experience in enterprise ServiceNow architecture and technical design governance.

Certifications:

• CSA and at least two CIS certifications are required.
• CTA or CMA certification is preferred.

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