ServiceNow Platform Support Administrator

Role: Engineer

Required Skills: ITIL | Service Now

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 6 - 17 Years

Function: TECHNOLOGY

Apply By: 2026-12-27

Must Have Technical/Functional Skills

• Strong ServiceNow administration: users, groups, roles, ACLs, update sets, plugins, system properties,

scheduled jobs and instance performance tuning.

• Hands-on experience with family upgrades, patching, cloning and Automated Test Framework.
• Experience supporting MID Servers and integrations.
• Working knowledge of ITIL incident, change and release processes.
• Willingness to take part in an on-call rotation outside business hours.
• Communicates clearly and effectively during production incidents.

Roles & Responsibilities

• Proactively monitor development, staging and production instances during US business hours for performance

and quality issues.

• Fulfill access requests, platform incidents and service catalog tasks, and execute standard changes on the

production instance.

• Take part in a 24x7 on-call rotation for Priority 1 (Critical) and Priority 2 (High) issues and meet agreed response

and resolution targets.

• Assess and support platform upgrades and weekly patching, including skipped-record review and regression

testing with Automated Test Framework.

• Perform quarterly instance clones and complete the post-clone checklist.
• Coordinate with ServiceNow on scheduled maintenance and platform incidents; support change and release

management for at least two production releases per month and publish release notes.

• Maintain operational dashboards and standard reporting for executives, leadership and IT operations

stakeholders.

• Hand over open incidents, P1/P2 briefings and in-flight work to the offshore team at each shift change.
• Platform Operations Lead only: own the escalation path, daily operations reporting and transition planning from

the incumbent.

Generic Managerial Skills / Nice to Have, If any

• Healthcare industry experience.
• Experience with Health Scan / Instance Scan remediation.
• Prior experience as an operations or shift lead (for the Platform Operations Lead position)

Salary Range: $125,000-$145,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

#LI-SP1