Job Description
About the Role
As ServiceNow Systems Engineer, you will design, develop and maintain robust systems and services within a dynamic and complex computing environment. You will utilize both cloud-based and on-prem tools to deliver scalable, reliable and secure solutions.
What You'll Do
- Implement software engineering best practices and ensure system performance and security
- Collaborate with cross-functional teams to drive innovation and continuous improvement
- Develop, implement and support systems and services to ensure robust and reliable operations
- Execute project tasks for systems and applications, focusing on optimizing efficiency and functionality
- Manage upgrades, migrations, optimizations and new implementations and resolve efficiency issues
- Write scripts, templates, interfaces and utility applications to improve functionality and automate processes
- Develop, test, troubleshoot and document new and enhanced systems and processes
- Provide level three support for areas of expertise
- Additional tasks may be assigned
Addendum
Software Asset Management
- Design, configure, and script custom workflows, enhancements, and data models within ServiceNow SAM Pro/Enterprise to translate business requirements into scalable platform solutions
- Build and maintain data pipelines, APIs, and discovery patterns (e.g., ServiceNow Discovery, SCCM, Jamf) to ensure seamless, real-time tracking of the entire software asset lifecycle
- Engineer automated reconciliation frameworks and entitlement schemas to manage complex vendor licensing models (e.g., core-based, cloud capacity, SaaS), proactively driving audits and cost-optimization
- Establish strict ITAM data governance and build advanced compliance dashboards, custom reports, and KPIs utilizing ServiceNow reporting and Performance Analytics
- Strong background in ServiceNow scripting (JavaScript), REST/SOAP APIs, SQL, and system integrations, backed by a Certified System Administrator (CSA) credential
- Experience translating major publisher licensing rules (e.g., Microsoft, Oracle, IBM, AWS) into technical platform logic; a Certified Implementation Specialist - Software Asset Management (CIS-SAM)
What Skills You Have
Required
- Experience with infrastructure/systems lifecycle methodology and scripting as appropriate for area of expertise
- 2+ years of experience in systems engineering
- Bachelor's degree or equivalent in MIS, Computer Science or related field
Preferred
- Familiarity with cloud platforms such as GCP, AWS or Azure
- Understanding of software engineering practices, including CI/CD and automation
- Knowledge of security best practices for system operations
- Strong analytical and problem-solving skills
- Effective communication and teamwork abilities
- Passion for continuous learning and staying updated with emerging technologies
Numbers & Facts
| Location | Menomonee Falls, WI (Remote) |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1962 |
| Website | http://www.kohls.com |
About Company
At Kohl's, our mission is to inspire and empower families to lead fulfilled lives. And there's no more rewarding job than that. Because it's not just about selling things. It's about letting customers know that the things that make their lives better are within their reach. We build great brands, launch new technologies to make shopping easier, contribute our time and dollars to improve the world we live in and dream up ways to empower our customers and Associates to create a life they love. Our Associates make a difference in the lives of our customers. Let us make a difference in yours.
Welcome to Kohl's.
Skills
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