Primary Job Title:
ServiceNow Technical Consultant
Alternate/Related Job Titles:
ServiceNow Developer
ServiceNow Implementation Consultant
ServiceNow Solutions Architect
ServiceNow Platform Engineer
ServiceNow ITSM Consultant
Location:
Indianapolis, IN
Onsite Flexibility:
Onsite
Contract Details (Contract roles only):
Job Summary:
The ServiceNow Technical Consultant is responsible for designing, configuring, and implementing ServiceNow platform solutions across modules such as ITSM, ITAM, SPM, and TPRM. This role focuses on delivering scalable solutions aligned with platform best practices while supporting business process improvements.
The consultant collaborates with stakeholders to translate business requirements into technical configurations, leads solution design workshops, and develops integrations and custom applications within the ServiceNow ecosystem.
Key Responsibilities:
Lead technical workshops with stakeholders to gather requirements and design ServiceNow solutions.
Configure platform capabilities including workflows, UI policies, business rules, and script includes.
Develop custom applications and enhancements using JavaScript and ServiceNow development frameworks.
Integrate ServiceNow with external systems using REST, SOAP, and Integration Hub.
Provide guidance on platform best practices, prioritizing configuration over customization when possible.
Create technical design documentation, test scripts, and user stories to support development activities.
Perform unit testing and participate in code reviews to ensure solution quality and maintainability.
Troubleshoot complex system issues and serve as an escalation point for technical challenges.
Implement performance improvements and enhancements within the ServiceNow platform.
Required Experience:
Experience designing and implementing ServiceNow solutions across modules such as ITSM, ITAM, SPM, or TPRM
Experience developing applications and configurations within the ServiceNow platform
Experience integrating ServiceNow with external systems and APIs
Nice-to-Have Experience:
Required Skills:
ServiceNow platform configuration and implementation
JavaScript development for ServiceNow applications
REST and SOAP API integrations
Preferred Skills:
HTML and CSS development
Integration Hub experience
Workflow configuration and automation
Technical documentation and testing practices
Troubleshooting and system performance optimization
Additional Skills:
Business requirements gathering and mapping to technical solutions
Development of script includes, UI policies, and business rules
Technical design documentation creation
Unit testing and code review participation
Escalation management for complex technical issues
Platform best practices and configuration strategy
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number:
26-02345
Hashtags:
#gttjobs