Job Description
ServiceNow Tech
ServiceNow Technical Lead / Platform Lead
Must Have Technical/Functional Skills
• Strong hands-on experience leading ServiceNow implementations and enhancements across ITSM and CMDB (data model, discovery/alignment, service mapping fundamentals).
• ServiceNow technical leadership: platform standards, application scope strategy, update sets/app repo, code review, and release governance.
• Strong scripting and configuration skills (Business Rules, Script Includes, Client Scripts, Flow Designer/Workflow) with performance-aware design.
• Integration experience (REST/SOAP, integration patterns, authentication, error handling); familiarity with MID Server and enterprise integrations is a plus.
• Experience with ServiceNow upgrade planning, impact assessment, testing strategy, and deployment best practices.
• Functional understanding of telecom domain concepts (OSS/BSS, order management/orchestration, fulfillment, billing) to translate business needs into platform solutions.
• Strong stakeholder management, documentation, and communication skills; able to lead workshops and drive decisions.
• Certifications: CSA, CAD (preferred); CIS-EM or other CIS (good-to-have).
Roles & Responsibilities
• Lead end-to-end delivery for ServiceNow initiatives: requirements discovery, solution design, configuration/development, testing, and deployment.
• Own platform technical design decisions and ensure adherence to ServiceNow best practices, security (ACLs), and performance standards.
• Design and govern integrations and data flows; ensure robust error handling, monitoring hooks, and documentation.
• Plan and execute upgrades/patches: impact analysis, regression testing coordination, release readiness, and change governance.
• Mentor developers/admins, perform technical reviews, and drive reusable patterns, automation, and platform hygiene.
• Partner with operations to ensure smooth production releases and ongoing platform health (basic monitoring/alerts and continuous improvement).
Generic Managerial Skills (if any)
• Own and drive incident communications with cross-functional stakeholders (business, operations, engineering).
• Coordinate across onshore/offshore teams and vendors to restore service quickly and safely.
• Strong prioritization, decision-making under pressure, and continuous-improvement mindset. Bachelor's degree in computer science/engineering/information systems or similar technical areanical Lead / Platform Lead
Must Have Technical/Functional Skills
• Strong hands-on experience leading ServiceNow implementations and enhancements across ITSM and CMDB (data model, discovery/alignment, service mapping fundamentals).
• ServiceNow technical leadership: platform standards, application scope strategy, update sets/app repo, code review, and release governance.
• Strong scripting and configuration skills (Business Rules, Script Includes, Client Scripts, Flow Designer/Workflow) with performance-aware design.
• Integration experience (REST/SOAP, integration patterns, authentication, error handling); familiarity with MID Server and enterprise integrations is a plus.
• Experience with ServiceNow upgrade planning, impact assessment, testing strategy, and deployment best practices.
• Functional understanding of telecom domain concepts (OSS/BSS, order management/orchestration, fulfillment, billing) to translate business needs into platform solutions.
• Strong stakeholder management, documentation, and communication skills; able to lead workshops and drive decisions.
• Certifications: CSA, CAD (preferred); CIS-EM or other CIS (good-to-have).
Roles & Responsibilities
• Lead end-to-end delivery for ServiceNow initiatives: requirements discovery, solution design, configuration/development, testing, and deployment.
• Own platform technical design decisions and ensure adherence to ServiceNow best practices, security (ACLs), and performance standards.
• Design and govern integrations and data flows; ensure robust error handling, monitoring hooks, and documentation.
• Plan and execute upgrades/patches: impact analysis, regression testing coordination, release readiness, and change governance.
• Mentor developers/admins, perform technical reviews, and drive reusable patterns, automation, and platform hygiene.
• Partner with operations to ensure smooth production releases and ongoing platform health (basic monitoring/alerts and continuous improvement).
Generic Managerial Skills (if any)
• Own and drive incident communications with cross-functional stakeholders (business, operations, engineering).
• Coordinate across onshore/offshore teams and vendors to restore service quickly and safely.
• Strong prioritization, decision-making under pressure, and continuous-improvement mindset. Bachelor's degree in computer science/engineering/information systems or similar technical areanical Lead / Platform Lead
Numbers & Facts
| Location | Aurora, IL |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
| Website | http://q1tech.com/ |
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.
Skills
- Analysis Skillsunmatched
- Authenticationunmatched
- Automationunmatched
- Best Practicesunmatched
- Billingunmatched
- Business Operationsunmatched
- Business Skillsunmatched
- Code Reviewsunmatched
- Communication Skillsunmatched
- Computer Scienceunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- Data Modelingunmatched
- Documentationunmatched
- Error Handlingunmatched
- Establish Prioritiesunmatched
- IT Service Management (ITSM)unmatched
- Information Technology & Information Systemsunmatched
- Leadershipunmatched
- Maintain Complianceunmatched
- Mentoringunmatched
- Offshoringunmatched
- Operational Support Systems (OSS)unmatched
- Order Managementunmatched
- Order/Customer Fulfillmentunmatched
- REST (Representational State Transfer)unmatched
- Regression Testingunmatched
- SOAP (Simple Object Access Protocol)unmatched
- Scripting (Scripting Languages)unmatched
- ServiceNowunmatched
- Software Patchesunmatched
- Technical Leadershipunmatched
- Technical/Engineering Designunmatched
- Test Plan/Scheduleunmatched
- Test Strategyunmatched
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