Oracle and Microsoft Office Suite experience required.
PO management or financial processing experience preferred.
Excellent written and oral communication skills, with an ability to present ideas and information clearly and confidently.
Approximately 5% travel may be required to support the position's responsibilities.
Services Operations Administrator duties:
Implement improvements to current processes to maximize efficiencies.
Provide exceptional customer service to and partnership with the Operations and Accounting departments and to customers and/or vendors.
Manage customer and/or vendor POs and serve as the main point of contact for related inquiries.
Monitor the full customer and/or vendor PO lifecycle, including tracking statuses and managing closures, cancellations, or extensions and/or ensuring accurate accounts receivable transactions, credits, and Oracle budgets.
Validate customer and/or vendor requests to ensure they are completed on time, align with business guidelines, and are financially accurate.
Review and reconcile pass-through costs to ensure correct billing and contract compliance, and/or review and analyze reports for invoicing, fees, and customer POs.
Identify and resolve PO exceptions, collaborating with internal teams and escalating when needed.