Settlement Reconciliation Analyst

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Description

Overview:

At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.

The Settlement Reconciliation and Recovery Analyst is responsible for maintaining the accuracy and integrity of settlement activity, bank and ledger balances, merchant funding, and outstanding exceptions (i.e.: ACH returns, refunds and chargebacks). The role performs daily and monthly reconciliations to ensure merchant funding accuracy, investigates financial exceptions, and drives the recovery of funds from merchants when balances become delinquent, rejected, or otherwise uncollectible through normal processing.

Key Responsibilities:

Reconciliation & Settlement

• Perform daily, weekly, and monthly reconciliation of transaction and settlement data across multiple payment platforms.
• Investigate and resolve discrepancies related to funding, chargebacks, fees, and settlement timing.
• Ensure accuracy and completeness of Journal Entries in accordance with internal controls and policies.
• Monitor recovery queues and reports to identify delinquent, rejected, or unbillable merchant balances and take timely action to prevent further loss.
• Coordinate recovery efforts with merchants and partners through phone and email, including balance validation, payment requests, payment arrangements, and follow up through resolution.
• Maintain daily reserve summaries and financial loss balances for merchants assigned to the recovery queue.
• Reconcile recovery entries to merchant records, internal ledgers, and bank activity, ensuring that receipts, reversals, write offs, and transfers are accurately applied.
• Compile supporting documentation and refer eligible balances to an external collection agency or other escalation channel in accordance with company procedures

Reporting & Process Improvement

• Develop and maintain reports, reconciliations, dashboards, aging views, and trend analyses covering settlement activity, exceptions, recoveries, financial losses, and fee impacts.
• Document all case interactions, reconciliation findings, decisions, approvals, and supporting evidence with clear and relevant notes.
• Identify recurring issues and control gaps, determine root causes, and recommend automation, system, reporting, or workflow improvements.
• Support internal and external audits by providing reconciliations, documentation, analysis, and explanations of settlement and recovery processes.
• Notify management promptly of significant exposures, aging items, adverse trends, compliance concerns, or barriers to recovery.

Requirements

Preferred Qualifications: Bachelor's degree in finance, Accounting, Economics, or related field or equivalent experience 3+ years of experience in payments, reconciliation, settlement operations, or financial analysis. Excellent analytical, problem-solving, and organizational skills. Strong communication skills with the ability to collaborate across departments. Required Skills: Must have experience working with card association rules and understand transaction cost (interchange, network fees..etc.) Must have experience with payment processors (Fiserv, FIS) and merchant services systems (IQ, Access One, Client Line) Must have experience with data analytics tools or be able to read/interpret large quantity of data Must have experience with NetSuite and reconciliation tools. Key Competencies: Attention to detail and accuracy Analytical thinking Cross-functional collaboration Adaptability in a fast-paced environment Proactive problem-solving