Shared Services Specialist (People and Internal Operations)

Minimum Qualifications

Bachelors degree. One year of experience in human resources, payroll, or conducting business analysis is required. Additional experience may substitute for the required education on a year-for-year basis.

Recruitment Notes

The Shared Services Specialist performs specialized operational work involving human resources and payroll transaction processing across the Countys enterprise resource planning (ERP), INFORMS, Legacy systems, and related HR applications. The position reviews, processes, audits, and resolves personnel actions, salary changes, employee status changes, and other HR and payroll transactions to ensure accuracy and compliance with established County policies, procedures, pay plans, and applicable collective bargaining agreements. Responsibilities include identifying discrepancies, researching processing errors, coordinating corrective actions, and participating in system testing and validation to support accurate HR and payroll operations. The position serves as an operational resource to assigned County departments, providing technical assistance and procedural guidance to staff regarding transactions, system functionality, and established business processes. Additionally, the position assists with specialized HR transactions, including DROP processing and related leave payouts, as well as departmental training and procedural support. The position works independently on assignments, prioritizes workload to meet established deadlines, and elevates complex issues, policy concerns, and system defects to the appropriate supervisory or technical resources.

Benefits:

Miami-Dade County provides a comprehensive benefits package that includes medical, dental, vision, and disability insurance. Employees may also elect optional 457 deferred compensation pre-tax savings plans and Flexible Spending Accounts (FSAs). Leave benefits include 13 paid holidays, one birthday holiday, three floating holidays, and accrued vacation, sick, and paid parental leave. Employees participate in the Florida Retirement System (FRS), which includes a 3% employee contribution. Additional supplemental health and wellness benefit options may also be available. Specific benefit options, health premiums, plan offerings, and eligibility requirements are subject to applicable County policies and official date of hire.

Employment:

Applicants selected for employment must complete a background check, which includes fingerprinting, employment verification, and other credential reviews. Miami-Dade County is an Equal Opportunity Employer. Applicants and employees are protected under applicable local, state, and federal anti-discrimination laws.