Shark Ambassador:  Customer Service Specialist

Position Title: Part-time Customer Service SpecialistCompensation: Commensurate with experienceHours: 10:30am-1:00pmStart Date: Immediate OpeningReports To: Program Director

Position Summary

The Customer Service Specialist is the first point of contact for members, guests, and visitors. This role is responsible for creating a welcoming and professional environment while providing exceptional customer service. The position includes answering phones, checking in patrons during open swim and other activities, handling administrative tasks, and assisting with day-to-day facility operations.

Key Responsibilities

• Front Desk Operations
• Greet and assist members, guests, and program participants in a friendly and professional manner.
• Check in patrons for open swim, lessons, and other scheduled activities.
• Manage daily attendance and membership check-ins accurately.
• Process payments, registrations, and account updates as needed.
• Customer Service
• Answer incoming phone calls, respond to emails, and handle general inquiries.
• Provide accurate information about facility hours, programs, memberships, and policies.
• Resolve customer concerns or escalate issues to management as necessary.
• Support a positive and inclusive atmosphere for all guests.
• Administrative Support
• Maintain organized records, reports, and attendance logs.
• Assist with program scheduling, sign-ups, and communication.
• Support marketing efforts by distributing flyers, updating bulletin boards, or assisting with social media updates.
• Perform light clerical duties such as filing, copying, and data entry.
• Facility Support
• Monitor cleanliness and presentation of the front desk and lobby area.
• Communicate any maintenance or safety concerns to the appropriate staff.
• Assist with event check-ins, open swim management, or other special programs as needed.

(Employees will be required to perform other related duties as assigned, including Shark directed work assignments in the event of a declared emergency.)

Qualifications

• Strong interpersonal and communication skills.
• Customer service or front desk experience preferred.
• Ability to multitask in a busy environment with professionalism and composure.
• Basic computer skills, including familiarity with email and scheduling software.
• Reliable, punctual, and able to work independently or as part of a team.
• CPR/AED and First Aid certifications (or willingness to obtain) preferred.

Work Schedule

• Primarily during open swim hours (Mon-Sat; 10:30am-1:00pm)
• Flexible schedule including evenings, weekends, and holidays as needed.
• Shifts may vary depending on open swim times, facility programs, and special events.

Compensation

• Hourly rate: Commensurate with experience
• Opportunities for advancement and cross-training in other facility roles.

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