The YWCA Greater Harrisburg is seeking an experienced and compassionate Domestic Violence Shelter Manager to join our team immediately. In this impactful role, you will help create a safe, supportive, and empowering environment for survivors of domestic violence and human trafficking. This is an opportunity to make a meaningful difference—restoring hope and transforming lives. Bilingual candidates are strongly encouraged to apply.
Position Details:- Please note that this position comes with compensated on-call responsibilities.
- Working hours are Monday-Friday 8am-4pm; with 37.5 hours per week.
- Salary $24 per hour
Successful Candidates Will:- Complete Intakes and provide orientations for shelter residents.
- Provide case management that engages survivors through collaborative development and discussion of goals and action steps
- Develop safety plans with survivors
- Facilitate weekly house meetings and shelter support groups
- Provide ongoing support and advocacy, and utilize crisis intervention and de-escalation skills with survivors in crisis
- Collect and record service and client information timely and maintain confidential survivor records and outcomes; prepare and submit detailed program data or reports as may be required in accordance with established deadlines
- Develop and maintain professional working relationships with co-workers, supervisors, management, community members, other DV/SA agencies, shelters for the unhoused and/or survivors, and other organizations
- Facilitate the upkeep of the shelter housing facilities
- Support department crisis services including hotline coverage, medical and legal accompaniments, intakes and crisis counseling as needed
- Assume (paid) on-call duties as assigned including evenings, holidays and weekends.
Position Requirements:- Two years relevant work experience in human services; Associates Degree in Human Services or related field with prior-related work experience; Bachelors Degree preferred. An equivalent combination of education and experience will all be considered.
- Prior case management experience REQUIRED
- Highly developed written and verbal communication skills and developed emotional intelligence
- Professional demeanor and positive attitude even in high-stress situations
- Ability to use sound judgment, multi-task and prioritize tasks
- Highly developed skills that demonstrate professional boundaries, conflict resolution, problem-solving, and crisis management
- Experience working with diverse populations required; experience working with clients with mental health and/or substance abuse a PLUS
- Proficient to advanced computer skills
- Knowledge of Dauphin County community resources REQUIRED
- Valid driver’s license, clean driving history, and reliable personal vehicle.
- FBI, Child Abuse, and State Police Clearances or the ability to obtain.
Why You'll Love Working With Us – Check Out Our Awesome Benefits!
✨ Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
易 Employee Assistance Program (EAP) – Because your well-being matters
❤️ Life Insurance – Peace of mind for you and your loved ones
Short & Long-Term Disability – We've got your back when life takes an unexpected turn
Pension Retirement Plan – Start earning a pension after just two short years of service
403(b) Retirement Plan – Begin contributing on day one to secure your financial future
Generous Paid Time Off – Recharge with paid time off days and sick days
11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most
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