Physical Location: Thrive Youth Center, San Antonio, TX 78207
Job Type: Full-time (On-site)
Organization Description:
Thrive Youth Center is a 501(c)(3) non-profit in San Antonio, TX serving young adults, 18-24 years old, experiencing homelessness. Thrive provides emergency shelter and short-term housing for clients in apartments around San Antonio. The mission of Thrive Youth Center is to provide LGBTQ+ homeless young adults with a safe and supportive environment to facilitate their empowerment toward transforming their lives, while the vision is to create an equitable community where all LGBTQ+ young adults flourish. Thrive Youth Center thrives on the values of: Teamwork, Honesty, Responsibility, Integrity, Visionary, Empathy
Position Summary:
A Residential Advisor at Thrive Youth Center serves the needs of clients experiencing homelessness in a homeless emergency shelter setting. The primary purpose of a Residential Advisor (RA) is to focus on client safety and shelter living life skills with an emphasis on preparing the client for self-sufficiency. The RA is to perform daily, consistent, and effective crisis intervention, providing information to appropriate staff and Haven for Hope partners regarding a client’s mental health and physical well-being to ensure appropriate services are being provided. This full-time position will provide support for clients at the Thrive Youth Center Emergency Shelter on the Haven for Hope campus.
Essential Duties and Responsibilities:
Role Responsibilities Client Residential Support
Provide direct residential support to clients in the Thrive Emergency Shelter by maintaining a safe, respectful environment, monitoring shelter spaces for compliance with policies, and responding to client requests, concerns, and inquiries in a timely manner
Support client intake and daily living needs by conducting initial assessments, distributing hygiene products and essential supplies, and completing routine inspections and chore checks while documenting outcomes and recognizing client progress
Conduct client orientations and assign beds and locker spaces to new clients
Exit clients upon receiving notice they are exiting the program and secure belongings in accordance with procedures
Identify and respond to client needs or crises, ensuring safety and coordinating with appropriate on-campus service providers, and transport clients to off-campus appointments or events using agency vehicles as assigned
Administrative and Outreach Responsibilities
Maintain accurate and timely documentation within the case management system (HMIS), ensuring all required data is entered appropriately
Submit referrals to partner agencies for services including benefits, education, employment, and housing support
Assist clients in navigating resources such as LGBTQ+ services, housing, rent assistance, employment, education, and additional shelter opportunities
Participate in outreach efforts to support engagement with prospective clients, as assigned
Organizational Support
Participate in required trainings and professional development activities
Maintain cleanliness and organization of shared office and program spaces
Support other departments and organizational initiatives as needed
Required Qualifications:
Completion of High School Diploma/GED
Commensurate experience in residential support within community programs serving youth, at-risk young adults, homeless individuals, and/or diverse communities
Demonstrated commitment of LGBTQ+ affirming care and experience working with marginalized youth populations
Strong interpersonal skills, emotional intelligence, and ability to hold compassionate boundaries
Ability to work in a collaborative, community-based setting with a diverse team and client base
Must have a valid Texas Driver’s License, a good driving record, reliable transportation, and proper insurance coverage
A growth perspective rather than a fixed mindset/is dedicated to the learning process
Preferred Qualifications:
CPR & BLS certification or willingness to obtain
Trauma informed care certification or willingness to obtain
Training in trauma-informed care, crisis intervention, harm reduction, substance abuse, and mental illness disorders
Knowledge of the Homeless Management Information System (HMIS)
Bilingual (English/Spanish) preferred
Physical Requirements:
Ability to stand, walk, and sit for extended periods throughout the workday, as well as be able to lift up to 20 lbs
Ability to move throughout the facility, including navigating stairs multiple times per day
Ability to perform work both indoors and outdoorsWithstand low-moderate noise levels
Ability to use basic motor skills for computer use, including data entry and accessing files
Compensation and Benefits: This position is hourly based at full time hours of 32-40 per week. Full-time benefits include employer paid medical insurance and life insurance options. Additional benefits include ability to contribute to a retirement 401(k), paid time off, professional development and training opportunities, and participation in a mission-driven, affirming organizational culture.
Disclaimer: This job description is intended to reflect the core responsibilities and requirements of the position, but it is not an exhaustive list. Duties and responsibilities may change based on the needs of the organization and program. The position is contingent upon
available funding and may be subject to change or elimination due to financial circumstances.
Thrive Youth Center is an equal opportunity employer. We strongly encourage applications from people of color, LGBTQ+ individuals, people with lived experience of homelessness, and all other communities historically marginalized in housing and mental health care.
Compensation: $17.00 per hour
Thrive Youth Center is the largest LGBTQ youth shelter in Texas. Located on the Haven for Hope campus, Thrive Youth Center has 16 emergency beds and 45 community apartments to provide emergency and long term housing for youth in Texas. MISSION STATEMENT
To provide LGBTQ+ homeless young adults with a safe and supportive environment to facilitate their empowerment toward transforming their lives. VISION STATEMENT
To create an equitable community where all LGBTQ+ young adults can flourish.
Numbers & Facts
Location
San Antonio, Texas
Skills
Administrative Skillsunmatched
Basic Life Support (BLS)unmatched
CPR Certificationunmatched
Community Programsunmatched
Community Supportunmatched
Crisis Interventionunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Diversityunmatched
Documentationunmatched
Driver's Licenseunmatched
English Languageunmatched
Environmental Monitoringunmatched
Healthcareunmatched
High School Diplomaunmatched
Homeless Servicesunmatched
Insuranceunmatched
Interpersonal Skillsunmatched
Lift/Move 20 Poundsunmatched
Management of Information Systems/Technology (MIS)unmatched
Multilingualunmatched
Nonprofitunmatched
Operations Managementunmatched
Organizational Cultureunmatched
Physical Demandsunmatched
Property Rentalsunmatched
Psychiatry and Mental Healthunmatched
Resolve Customer Issuesunmatched
Riskunmatched
Sales Prospectingunmatched
Spanish Languageunmatched
Substance Abuseunmatched
Team Playerunmatched
Time Managementunmatched
Training/Teachingunmatched
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