Shift Lead - Afternoon / Evening / Weekend Availability Required for this position. Please do not apply if this is not a good fit for your schedule.
JOB DESCRIPTION
Responsibilities of Shift Lead include, but are not limited to:
Leading & Coaching the Team
- Hold the team accountable
- Direct the barista station workflow and maintain quality and speed of service
- Maintain confident, positive demeanor during stressful circumstances
- Provide feedback and encouragement to employees
- Field Team member questions and customer inquiries/complaints
- Give feedback to the manager weekly on staff development, disciplinary issues, or any customer issues.
- Use good judgment to know when to contact Store Manager with emergency situations
Paperwork Tasks & Meetings
- Complete Goal Charts assigned daily by MIT, ASM or Store Manager. (Smile per hour, daily sales goals, product mix, upselling charts, etc.)
- Utilize the Shift Lead checklist in its entirety each shift
- Provide assistance in the training of new employees
- Other tasks as assigned by ASM and Store Manager at their discretion
- Attend monthly/quarterly team meetings with the Store Manager and/or DM. Bring any ideas for growth, professional development needs, and questions to this meeting.
Schedule
Serve as the Manager when Store Manager is off shift
- Lead and coach your team through rushes
- Uphold strong customer service
- Maintain store cleanliness both inside and outside
- Upsell drink size, food, and drink add-ins
- Hold team members accountable for all company policies and procedures
- Serve as point of contact for team member questions
- Maintain flexibility to work nights and weekends, 2 closing shifts are required.
Same Store Sales Growth
- Work closely with Store Manager and Store Owner to maximize same store sales growth and customer retention
- Uphold the integrity of the 3 Amazings - amazing people, serving amazing drinks, amazingly fast
- Uphold the company core values in all we do - Integrity, Love, Humility, Courage.
- Upselling - of drink size, food, and drink add-ins.
- Beating the Scooter’s System Averages - grow store sales at a rate that beats the Scooter’s System Average on a quarterly basis.
THE SCOOTER'S
COFFEE FACTS
Over time, Scooter’s Coffee cultivated and nourished strong emotional ties with our farmers, employees, franchisees, baristas, customers, and suppliers. It’s these ties that make up the very fabric of our brand and capture the magical essence of who we are and what we stand for....There’s Just Something About Scooter’s Coffee.
Benefits
Tips, Flexible schedule, Employee discount, Paid training
Job Type
Part time
Schedule
Monday to Friday, Weekend availability, Day shift, Night shift, Holidays