Chick-fil-A Shift Leader - N. 10th St. McAllen

Role Overview

Chick-fil-A Shift Leaders are responsible for leading and managing restaurant operations during assigned shifts to ensure an exceptional guest experience, operational excellence, and consistent team performance. As a key member of the leadership team, the Shift Leader takes ownership of shift execution, leads by example, and creates an environment where team members are encouraged, equipped, and held accountable to Chick-fil-A standards and expectations.

This role requires strong communication, decision-making, and leadership skills, along with the ability to understand and operate all areas of the restaurant.

Key Responsibilities

• Lead and oversee team members during assigned shifts.
• Handle guest concerns and service recoveries with professionalism, urgency, and care.
• Support the training, integration, and development of new and existing team members.
• Oversee accurate cash handling procedures, including register accountability, cash deposits, drawer counts, and shift reconciliations.
• Ensure compliance with cash management policies, security procedures, and proper documentation of discrepancies.
• May be required to work at multiple Chick-fil-A restaurant locations based on business needs.

Measurable Shift Leader Expectations

Shift Leaders are expected to consistently demonstrate and maintain accountability in the following areas:

• Guest Experience: Meet established goals for speed of service, order accuracy, hospitality, and guest satisfaction.
• Operational Excellence: Complete all assigned opening, shift-change, and closing checklists accurately and consistently.
• Food Safety: Maintain compliance with Chick-fil-A, local, and state food safety standards, required temperature logs, cleanliness routines, and operational procedures.
• Financial Accountability: Ensure accurate cash handling, drawer reconciliation, and documentation of any discrepancies.
• Team Development: Provide consistent coaching, monitor training progress, and communicate individual team member opportunities to leadership.
• Labor & Deployment: Effectively position team members, monitor labor performance, and adjust deployment according to business needs.
• Communication: Provide clear shift handoffs, report operational concerns, and communicate performance results and opportunities to leadership.

Qualifications

• Strong leadership, communication, and interpersonal skills.
• Previous leadership or supervisory experience preferred.
• Ability to coach, motivate, and hold team members accountable.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to work in a fast-paced environment while managing multiple priorities.
• Working knowledge of restaurant operations and food safety standards.
• Ability to work flexible shifts, including evenings and weekends.

Impact

The Shift Leader plays an essential role in creating a strong team culture, maintaining operational excellence, and delivering remarkable guest experiences. Through intentional leadership, consistent accountability, and a commitment to developing others, this position helps build a team that takes pride in its work and creates a positive impact on every guest and team member.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

$13.00 - $15.00 per hour

Benefits

Flexible schedule, Paid training, Employee discount

Job Type

Full time