Shift Lead-Opening/Closing Required

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Flexible schedule

Position Summary:

The Nothing Bundt Cakes (NbC) - Lead/Key Holder creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions, maintains bakery operations and sells our delicious cakes. The Lead/Key Holder may be the first point of brand contact in our bakery and serves an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Lead/Key Holder embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

• When fulfilling the role of the Guest Service Representative, promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC SWEET Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
• Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
• Effectively utilizes measuring instruments, commercial-grade or handheld mixer and pastry bag to frost cakes.
• Prioritizes cake pre-orders according to schedule and frosts cakes for walk-in guest orders accordingly.
• Ensures an adequate supply of frosted cakes are available for guests in the bakery display case and helps maintain appropriate frosting and frosted cake par levels.
• Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards, and helps maintain frosting and refrigeration logs.
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Manages minor issues that arise without the presence of the manager, area manager or operator/owner (including issues with guests, employees {non-human resources related} and/or facility).
• Extensive NbC bakery holiday experience including an understanding of holiday processes and procedures. Ability to move between various positions during holiday operations.
• Ability to supervise and ensure all opening and closing tasks are completed (including securing the bakery through alarm activation and locking all doors).
• Co-facilitates the opening and closing of the bakery, including cash-drawer opening and/or closing, balancing and bank deposits.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Weekend, opening & closing shifts are required.

Core Values and Competencies:

• Servant's Heart

o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

o Keeps the good of the team or guest ahead of personal interests or gain.

o Displays humility and empathy in interactions with others.

• Spirit of a Champion

o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.

o Operates with a strong sense of urgency and adheres to NbC brand standards.

• Genuine Connections

o Projects warmth, enthusiasm and optimism that attracts others.

o Builds positive, productive relationships with all team members.

o Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate the Toast point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:

• Applicants must be 18 years of age or older.
• While no formal education or work experience is required, previous experience as a shift leader at a NbC bakery, restaurant or retail store is a plus.

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.