Shift Lead (Support & Operations)

Job Description

Shift Lead (Support & Operations)

Gurgaon, Haryana

Job Summary

Role: OSB/ESB Support Engineer (WebLogic L2 Support)OverviewThe OSB/ESB Support Engineer (L2) is responsible for maintaining, monitoring, troubleshooting, and supporting Oracle Service Bus (OSB) / Enterprise Service Bus (ESB) applications and WebLogic middleware environments. The role ensures high availability, performance, and reliability of integration services across enterprise systems.Key Responsibilities1. OSB / ESB Application SupportProvide L2 production support for OSB/ESB integrations and servicesMonitor service health and ensure availability of business-critical integrationsTroubleshoot issues related to:Message failuresRouting errorsService unavailabilityTransformation/mapping issuesHandle message reprocessing / resubmissionAnalyze SOAP/REST based service failuresWork with XML, XSD, WSDL, XQuery, XSLT for issue debugging2. WebLogic Administration (L2)Monitor and support WebLogic Server domains and clustersPerform routine activities:Server start/stop/restartDeployment/undeployment of applicationsHealth checks & log analysisTroubleshoot:JVM memory issuesThread stuck issuesConnection pool failuresData source connectivity issuesManage logs (Admin & Managed Servers)3. Incident & Problem ManagementHandle P1/P2 incidents with defined SLAsPerform root cause analysis (RCA)Provide workarounds and permanent fixesCoordinate with L3/development teams when requiredMaintain incident reports and closure documentation4. Monitoring & AlertsMonitor applications using tools like:OEM (Oracle Enterprise Manager)Splunk / ELK / AppDynamics (if applicable)Respond to alerts:Service failuresPerformance degradationQueue buildup5. Deployment & Release SupportSupport code deployments to OSB/WebLogic environmentsValidate deployments (smoke testing, service validation)Execute deployment scripts and rollback plans6. Performance & Health ChecksPerform regular:Health checksCapacity checksPerformance monitoringIdentify bottlenecks in:Service callsBackend integrations7. DocumentationMaintain:Runbooks / SOPsKnown error databaseService dependency documentationPrepare:Daily/weekly status reportsIncident summariesTechnical Skills RequiredCore SkillsOracle Service Bus (OSB) / Oracle ESBWebLogic Server Administration (11g/12c preferred)XML, XSD, WSDL, XQuery, XSLTSOAP & REST Web Servic

Key Responsibilities

Role: OSB/ESB Support Engineer (WebLogic L2 Support)OverviewThe OSB/ESB Support Engineer (L2) is responsible for maintaining, monitoring, troubleshooting, and supporting Oracle Service Bus (OSB) / Enterprise Service Bus (ESB) applications and WebLogic middleware environments. The role ensures high availability, performance, and reliability of integration services across enterprise systems.Key Responsibilities1. OSB / ESB Application SupportProvide L2 production support for OSB/ESB integrations and servicesMonitor service health and ensure availability of business-critical integrationsTroubleshoot issues related to:Message failuresRouting errorsService unavailabilityTransformation/mapping issuesHandle message reprocessing / resubmissionAnalyze SOAP/REST based service failuresWork with XML, XSD, WSDL, XQuery, XSLT for issue debugging2. WebLogic Administration (L2)Monitor and support WebLogic Server domains and clustersPerform routine activities:Server start/stop/restartDeployment/undeployment of applicationsHealth checks & log analysisTroubleshoot:JVM memory issuesThread stuck issuesConnection pool failuresData source connectivity issuesManage logs (Admin & Managed Servers)3. Incident & Problem ManagementHandle P1/P2 incidents with defined SLAsPerform root cause analysis (RCA)Provide workarounds and permanent fixesCoordinate with L3/development teams when requiredMaintain incident reports and closure documentation4. Monitoring & AlertsMonitor applications using tools like:OEM (Oracle Enterprise Manager)Splunk / ELK / AppDynamics (if applicable)Respond to alerts:Service failuresPerformance degradationQueue buildup5. Deployment & Release SupportSupport code deployments to OSB/WebLogic environmentsValidate deployments (smoke testing, service validation)Execute deployment scripts and rollback plans6. Performance & Health ChecksPerform regular:Health checksCapacity checksPerformance monitoringIdentify bottlenecks in:Service callsBackend integrations7. DocumentationMaintain:Runbooks / SOPsKnown error databaseService dependency documentationPrepare:Daily/weekly status reportsIncident summariesTechnical Skills RequiredCore SkillsOracle Service Bus (OSB) / Oracle ESBWebLogic Server Administration (11g/12c preferred)XML, XSD, WSDL, XQuery, XSLTSOAP & REST Web Servic

Skill Requirements

Role: OSB/ESB Support Engineer (WebLogic L2 Support)OverviewThe OSB/ESB Support Engineer (L2) is responsible for maintaining, monitoring, troubleshooting, and supporting Oracle Service Bus (OSB) / Enterprise Service Bus (ESB) applications and WebLogic middleware environments. The role ensures high availability, performance, and reliability of integration services across enterprise systems.Key Responsibilities1. OSB / ESB Application SupportProvide L2 production support for OSB/ESB integrations and servicesMonitor service health and ensure availability of business-critical integrationsTroubleshoot issues related to:Message failuresRouting errorsService unavailabilityTransformation/mapping issuesHandle message reprocessing / resubmissionAnalyze SOAP/REST based service failuresWork with XML, XSD, WSDL, XQuery, XSLT for issue debugging2. WebLogic Administration (L2)Monitor and support WebLogic Server domains and clustersPerform routine activities:Server start/stop/restartDeployment/undeployment of applicationsHealth checks & log analysisTroubleshoot:JVM memory issuesThread stuck issuesConnection pool failuresData source connectivity issuesManage logs (Admin & Managed Servers)3. Incident & Problem ManagementHandle P1/P2 incidents with defined SLAsPerform root cause analysis (RCA)Provide workarounds and permanent fixesCoordinate with L3/development teams when requiredMaintain incident reports and closure documentation4. Monitoring & AlertsMonitor applications using tools like:OEM (Oracle Enterprise Manager)Splunk / ELK / AppDynamics (if applicable)Respond to alerts:Service failuresPerformance degradationQueue buildup5. Deployment & Release SupportSupport code deployments to OSB/WebLogic environmentsValidate deployments (smoke testing, service validation)Execute deployment scripts and rollback plans6. Performance & Health ChecksPerform regular:Health checksCapacity checksPerformance monitoringIdentify bottlenecks in:Service callsBackend integrations7. DocumentationMaintain:Runbooks / SOPsKnown error databaseService dependency documentationPrepare:Daily/weekly status reportsIncident summariesTechnical Skills RequiredCore SkillsOracle Service Bus (OSB) / Oracle ESBWebLogic Server Administration (11g/12c preferred)XML, XSD, WSDL, XQuery, XSLTSOAP & REST Web Servic

Other Requirements

Role: OSB/ESB Support Engineer (WebLogic L2 Support)OverviewThe OSB/ESB Support Engineer (L2) is responsible for maintaining, monitoring, troubleshooting, and supporting Oracle Service Bus (OSB) / Enterprise Service Bus (ESB) applications and WebLogic middleware environments. The role ensures high availability, performance, and reliability of integration services across enterprise systems.Key Responsibilities1. OSB / ESB Application SupportProvide L2 production support for OSB/ESB integrations and servicesMonitor service health and ensure availability of business-critical integrationsTroubleshoot issues related to:Message failuresRouting errorsService unavailabilityTransformation/mapping issuesHandle message reprocessing / resubmissionAnalyze SOAP/REST based service failuresWork with XML, XSD, WSDL, XQuery, XSLT for issue debugging2. WebLogic Administration (L2)Monitor and support WebLogic Server domains and clustersPerform routine activities:Server start/stop/restartDeployment/undeployment of applicationsHealth checks & log analysisTroubleshoot:JVM memory issuesThread stuck issuesConnection pool failuresData source connectivity issuesManage logs (Admin & Managed Servers)3. Incident & Problem ManagementHandle P1/P2 incidents with defined SLAsPerform root cause analysis (RCA)Provide workarounds and permanent fixesCoordinate with L3/development teams when requiredMaintain incident reports and closure documentation4. Monitoring & AlertsMonitor applications using tools like:OEM (Oracle Enterprise Manager)Splunk / ELK / AppDynamics (if applicable)Respond to alerts:Service failuresPerformance degradationQueue buildup5. Deployment & Release SupportSupport code deployments to OSB/WebLogic environmentsValidate deployments (smoke testing, service validation)Execute deployment scripts and rollback plans6. Performance & Health ChecksPerform regular:Health checksCapacity checksPerformance monitoringIdentify bottlenecks in:Service callsBackend integrations7. DocumentationMaintain:Runbooks / SOPsKnown error databaseService dependency documentationPrepare:Daily/weekly status reportsIncident summariesTechnical Skills RequiredCore SkillsOracle Service Bus (OSB) / Oracle ESBWebLogic Server Administration (11g/12c preferred)XML, XSD, WSDL, XQuery, XSLTSOAP & REST Web Servic

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At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.