Shift Leader/Assistant Manager

Job Summary

Braza Chicken is looking for a dependable, hands-on Shift Leader / Assistant Manager to help lead daily restaurant operations. This position works closely with both the Front of House (FOH) and Back of House (BOH) teams to ensure excellent customer service, consistent food quality, cleanliness, and efficient operations.

The ideal candidate is a strong leader who leads by example, communicates well, solves problems, and holds the team accountable to Braza Chicken standards.

Responsibilities

• Lead and supervise FOH and BOH employees during assigned shifts.
• Maintain consistent food quality, portioning, presentation, and order accuracy.
• Monitor and control labor costs while maintaining excellent service.
• Ensure the restaurant is clean, organized, stocked, and operating efficiently.
• Follow and enforce food safety, sanitation, and temperature-control standards.
• Provide friendly, professional customer service and resolve customer concerns.
• Operate and monitor POS systems, cash handling, refunds, voids, and other transactions.
• Monitor inventory, prep levels, product rotation, and food waste.
• Train, coach, and hold employees accountable to company standards.
• Communicate staffing, inventory, equipment, customer, and operational issues to management.
• Assist wherever needed in both FOH and BOH.
• Complete opening and closing procedures accurately.
• Close the restaurant approximately 5–6 days per week, as scheduled.
• Ensure the restaurant is properly cleaned, secured, stocked, and ready for the next business day.

Qualifications

• Previous restaurant, supervisory, or management experience preferred.
• Strong leadership and communication skills.
• Ability to work effectively in a fast-paced restaurant environment.
• Experience with FOH and BOH operations preferred.
• Basic math, POS, cash-handling, and computer skills.
• Strong attention to detail and commitment to food quality and customer service.
• Reliable, punctual, professional, and accountable.
• Ability to work evenings, weekends, holidays, and frequent closing shifts.

What We’re Looking For

We are looking for someone ready to lead, willing to work alongside the team, and able to take ownership of the restaurant during their shift. The right person will help create a positive team environment while maintaining high standards for food, service, cleanliness, and overall restaurant performance.

This position is ideal for someone who wants to grow with Braza Chicken and take the next step in restaurant leadership.

Co-founded by Juliano Lara and Executive Chef Gustavo Taylhardat, Braza Chicken Rotisserie and Grill is dedicated to serving fresh, high-quality South American cuisine made from scratch daily. We take no shortcuts—our signature Peruvian-style rotisserie chicken is slow-roasted to perfection after a thorough 48-hour marination process. Step into our warm, family-friendly atmosphere and enjoy a true taste of South American passion and flavor.

Salary

$16.00 - $18.00 per hour

Benefits

Tips, Flexible schedule, Employee discount

Job Type

Full time, Part time

Schedule

8 hour shift, Weekend availability, Holidays, Night shift