Shift Leader

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow. 

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship and free tuition opportunities
• Competitive pay

Front of House Shift Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Keep up-to-date with new products rolled out by Chick-fil-A
• Execute efficient cleaning, paper cost control, hospitality, and opening/closing systems
• Open and/or close, lead shifts, key holder
• Count down cashier tills and the store’s safe accurately and expeditiously
• Excellent communication skills, both written and spoken
• Other duties as assigned

Back of House Shift Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Prepare, cook, assemble, and present food safely, quickly and efficiently, meeting Chick-fil-A standards
• Be proficient in the assignments for all kitchen stations, including fries, breading, assembling, boards, and food prep
• Keep up-to-date with new products rolled out by Chick-fil-A
• Execute efficient cleaning, food & paper cost control, and opening/closing systems
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken
• Other duties as assigned

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Have the ability to lift and carry 50lbs on a regular basis
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Current ServSafe certification or certified within 3 months of hire date
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

Up to $18.00 per hour

Benefits

Bonus pay, Flexible schedule, Paid time off, Health insurance, 401(k) matching

Job Type

Full time, Part time

Schedule

On call, Holidays, Weekend availability