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Shift Leader
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705 E Wilson Blvd
Hagerstown, Maryland
You are applying for work with a franchisee of Dunkin'' Donuts, not Dunkin'' Brands, Inc., Dunkin'' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Summary:
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
a. Support a respectful team environment
b. Communicate shift priorities, goals and results with team members
c. Support the training of crew members as requested
d. Provide coaching and feedback to crew members
a. Create and maintain a guest first culture in the restaurant
b. Resolve guest issues
c. Ensure Brand standards, recipes, and systems are executed
d. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
a. Drive sales goals and results
b. Execute restaurant standards and marketing initiatives
c. Manage cash over/short during shift
d. Ensure all products are prepared according to Brand standards
Skills/Qualifications
Competencies
a. Understands and exceeds guest expectations, needs and requirements
b. Develops and maintains guest relationships
c. Displays a sense of urgency with guests
d. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
e. Resolves guest concerns by following Brand recommended guest recovery process
a. Sets and maintains high standards for self and others, acts as a role model
b. Consistently meets or exceeds goals
c. Contributes to the overall team performance; understands how his/her role relates to others
a. Identifies and resolves issues and problems
b. Uses information at hand to make decisions and solve problems; includes others when necessary
a. Develops and maintains relationships with team
b. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
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Job Details
Job Category
Team Member
Position Type
Full Time
Date Posted
Pay Range
Job ID
11042928
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Three Glenlake Parkway NE
Atlanta, GA 30328
TEL: +1 678-514-4100
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About Inspire Brands
Many Baskin-Robbins restaurants are owned and operated by an independent franchisee. Each Baskin-Robbins franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Baskin-Robbins," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Baskin-Robbins restaurant to which you are applying. Nothing on this site should be construed as Baskin-Robbins being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee. Baskin-Robbins and its franchisees are equal opportunity employers.
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