Description
Position Summary:
Leads daily restaurant operations during assigned shifts, ensuring excellent customer service, efficient team performance, and adherence to company standards. Acts as the manager-on-duty in a fast-paced environment.
Key Responsibilities:
- Supervise and support team members during shifts
- Ensure fast, friendly, and accurate customer service
- Open and/or close the restaurant, including cash handling and register counts
- Monitor food quality, portioning, and presentation standards
- Assign tasks and manage workflow to maintain efficiency during peak hours
- Train new employees and provide ongoing coaching
- Handle customer concerns and resolve issues professionally
- Maintain cleanliness, organization, and food safety compliance
- Ensure supplies are properly restocked throughout the day
- Communicate with management regarding performance, issues, or staffing needs
Required Skills:
- Strong leadership and team management abilities
- Excellent customer service and communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Problem-solving and decision-making skills
- Basic math and cash-handling accuracy
Preferred Qualifications:
- 1-2+ years of experience in food service or hospitality
- Previous supervisory or leadership experience
- Familiarity with POS systems and restaurant operations
- Flexible availability, including nights, weekends, and holidays
Work Environment:
- Fast-paced, high-volume restaurant setting
- Standing and walking for extended periods
- Occasional lifting (up to 25-45 lbs)
- Exposure to kitchen equipment and food preparation areas
Position Summary:
Leads daily restaurant operations during assigned shifts, ensuring excellent customer service, efficient team performance, and adherence to company standards. Acts as the manager-on-duty in a fast-paced environment.
Key Responsibilities:
- Supervise and support team members during shifts
- Ensure fast, friendly, and accurate customer service
- Open and/or close the restaurant, including cash handling and register counts
- Monitor food quality, portioning, and presentation standards
- Assign tasks and manage workflow to maintain efficiency during peak hours
- Train new employees and provide ongoing coaching
- Handle customer concerns and resolve issues professionally
- Maintain cleanliness, organization, and food safety compliance
- Ensure supplies are properly restocked throughout the day
- Communicate with management regarding performance, issues, or staffing needs
Required Skills:
- Strong leadership and team management abilities
- Excellent customer service and communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Problem-solving and decision-making skills
- Basic math and cash-handling accuracy
Preferred Qualifications:
- 1-2+ years of experience in food service or hospitality
- Previous supervisory or leadership experience
- Familiarity with POS systems and restaurant operations
- Flexible availability, including nights, weekends, and holidays
Work Environment:
- Fast-paced, high-volume restaurant setting
- Standing and walking for extended periods
- Occasional lifting (up to 25-45 lbs)
- Exposure to kitchen equipment and food preparation areas
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