Shift Manager

Wen Choo Choo Wendy's Restaurants

Position Summary

At Wendy's, we're committed to serving fresh, high-quality food and delivering exceptional customer experiences. As a Shift Manager, you play a key leadership role in the daily operation of the restaurant by directing team members, ensuring operational standards are met, and providing outstanding guest service.

The Shift Manager is responsible for leading assigned shifts, maintaining food safety and quality standards, developing team performance through coaching and training, and supporting the restaurant's overall success. Successful candidates demonstrate strong leadership, communication, and decision-making abilities while thriving in a fast-paced environment.

Essential Responsibilities

Shift Leadership

• Lead and direct restaurant team members during assigned shifts.
• Ensure all operational procedures, Wendy's standards, and company policies are followed.
• Communicate goals and expectations clearly to team members.
• Delegate responsibilities and monitor performance to ensure efficient restaurant operations.
• Support management in achieving sales, service, and operational objectives.

Guest Experience

• Model and promote exceptional customer service.
• Ensure guests receive accurate orders and prompt service.
• Resolve customer concerns professionally and effectively.
• Create a positive and welcoming environment for guests and team members.

Team Development

• Provide coaching, training, and ongoing feedback to crew members.
• Assist in onboarding and developing new employees.
• Recognize and encourage strong team performance.
• Foster a culture of teamwork, accountability, and continuous improvement.

Food Safety & Quality

• Ensure compliance with all food safety, sanitation, and health regulations.
• Monitor food quality, freshness, holding times, and product presentation.
• Maintain compliance with Wendy's operating standards and procedures.
• Ensure safe operation of restaurant equipment and adherence to workplace safety standards.

Restaurant Operations

• Monitor labor, productivity, and operational efficiency throughout the shift.
• Maintain appropriate staffing levels and workflow.
• Complete shift reports and required documentation accurately.
• Support opening, closing, cash handling, inventory, and administrative procedures as assigned.

Restaurant Cleanliness

• Maintain a clean, safe, and organized restaurant environment.
• Ensure dining room, kitchen, restrooms, and exterior areas meet cleanliness standards.
• Hold team members accountable for sanitation and cleaning procedures.

Qualifications

Required

• Previous restaurant experience required.
• Fast-food restaurant experience preferred.
• Demonstrated leadership abilities and supervisory experience.
• Strong customer service skills and a positive attitude.
• Excellent communication and interpersonal skills.
• Ability to motivate and develop team members.
• Ability to work effectively in a fast-paced environment.
• Reliable attendance and punctuality.
• Must possess all documents and permits required by federal, state, and local laws.

Preferred

• Previous shift management or supervisory experience in the restaurant industry.
• Food Safety Certification or ServSafe Certification.
• Experience with cash handling, scheduling, and inventory management.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently bend, reach, lift, carry, and move throughout the restaurant.
• Ability to occasionally lift up to 50 pounds.
• Ability to safely operate restaurant equipment.
• Ability to work in varying temperatures, including near cooking equipment and refrigerated storage areas.
• Ability to multitask and remain productive under pressure during peak business periods.

Work Environment

Shift Managers work in a fast-paced restaurant setting that requires constant interaction with customers, employees, and management. Schedules may include mornings, evenings, nights, weekends, holidays, and overtime as business needs require.

Benefits

Eligible team members may receive:

• Competitive pay
• Weekly pay
• Flexible scheduling
• Free meal during scheduled shifts
• Performance-based wage reviews
• Paid vacation
• Medical, dental, and vision insurance options
• 401(k) retirement plan with company match
• Leadership development and management training
• Career advancement opportunities within Wendy's

Equal Employment Opportunity

Wen Choo Choo is an Equal Opportunity Employer and is committed to creating an inclusive workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications.

Why Join Wendy's?

At Wendy's, leadership starts with serving others. As a Shift Manager, you'll have the opportunity to develop leadership skills, coach and mentor team members, and make a meaningful impact on the success of your restaurant. If you're motivated, customer-focused, and ready to grow your career, we invite you to join the Wen Choo Choo Wendy's team.

Lead with confidence. Grow with purpose. Join Wen Choo Choo Wendy's as a Shift Manager today.

The Wendy’s Story
First of all, yes, Wendy is a real person. And a pretty special one, being the daughter of our founder Dave Thomas. Today, she is one of the most involved and successful franchise owners in the Wendy’s enterprise. We think Dave would be proud. Back in 1969, he looked around at all other hamburger joints and was like, “Nah. People deserve better.” At the time, other quick-service restaurants were using frozen beef and mass-producing food. Not Dave. His approach of serving fresh, made-to-order hamburgers changed the game. And his can’t-stop-won’t-stop commitment to making customers happy drives everything we do today.

Salary

$13.00 - $17.00 per hour

Benefits

Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k) matching, Paid training, Other

Job Type

Full time

Schedule

8 hour shift, 10 hour shift, Weekend availability, Monday to Friday, Holidays, Day shift, Night shift