Reports to: General Manager, Assistant Manager
Job Summary: Responsible for motivating staff to ensure the successful execution of fast, accurate sandwiches and world-class customer service while maintaining cleanliness standards.
Duties and Responsibilities:
- Manages a staff of approximately 3 to 6 employees while actively participating in the execution of fast, flawless sandwiches and providing world-class customer service.
- Recommends promotion, transfer, or termination of employees based on performance.
- Provides on-the-job training for new employees.
- Assists in shoppers in greeting customers, taking phone and in-shop orders, assembling orders, and checking for completeness and correctness.
- Route deliveries and serve drivers to maximize delivery business and speed.
- Receives and stores product.
- Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).
- Completes Closing Procedures.
- Executes systems and procedures with 100% integrity and completeness.
- Audits previous shift’s systems and procedures for 100% integrity and completeness.
- Performs other related duties as required.
Requirements
- High School Diploma or Equivalent
- Must be at least 18 years old.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to handle and resolve customer threats and issues.
- Ability to handle and resolve employee issues.
- Skills to use a personal computer and various software packages (Word/Excel).
- Ability to handle stress and high-volume operations.
Work schedule
- Weekend availability
- Day shift
- Night shift
Supplemental pay
- Tips
Benefits
- Paid training
- Employee discount
- Flexible schedule
- Referral program