Shift Manager - Players Club

The Role:

Players Club Shift Manager is to maintain and oversee all aspects of the Players Club department including but not limited to- Players Club; Promotions; Direct Mail; Bus Tours and Events/Box Office

Responsibilities:

• Hiring, training, and developing staff of Players Club reps, Supervisors and Shift Manager.
• Maintaining an accurate database of Players Club accounts.
• Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
• Creating and maintaining all departmental Policies & Procedures.
• Ordering and tracking of all departmental items/stock following budgetary guidelines.
• Creation of certain specific promotions in ACSC, including Bonus Rewards promotions/offers.
• Execution of certain specific promotions in Total Promo, including random winner drawings.
• Creating and maintaining user accounts in the Total Promo system.
• Ensuring that all promotions are adequately staffed and troubleshooting any issues.
• Serve as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play.
• Responsible for overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in house events.
• Attending and participating in general staff and weekly departmental meetings.
• Attendance and participation in developmental conferences and workshops.
• Ensuring the timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department.
• Handling guest situations, phone calls and emails.
• Working closely with other departments to resolve any guest issues that may arise.
• Other duties as assigned by department Director.

Qualifications:

• Superior customer service skills
• Prior supervisory/management experience (1-3 years)
• Strong public speaking & interpersonal skills
• Ability to work effectively with all levels of staff (including Directors & Vice Presidents)
• Strong computer skills including Microsoft Office; Bally's ACSC; Ticketmaster; Micros POS; and Total Promo
• Superior organizational skills
• Patience and ability to handle pressure
• College degree and prior gaming experience preferred

License Requirements:

Must secure appropriate RI mandated gaming licenses

Working Conditions:

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors
• Working with others and independently

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Salary Range: ($55,000)

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.