Shift Supervisor - Network Operations

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

Job Summary

This position oversees the night shift monitoring and operational response teams for critical IT-Telecommunications Infrastructure including Transport (Fiber and Microwave), Data Networks, and Circuits, supporting all Dominion Energy business areas. Supervises activities of highly skilled group of IT Network Operations Analysts. Arranges for necessary proactive and corrective actions, to ensure high service availability of the IT network, distributed data networks and systems serving mission-critical applications. The ideal candidate will have excellent leadership skills, technical knowledge of Telecommunications Infrastructure as well as excellent communications skills.

Work Schedule Requirements: This position participates in an alternating remote Saturday on-call rotation to provide operational support and ensure continuity of services. Employees assigned to the rotation are expected to be available remotely during their scheduled on-call Saturdays and respond to issues or requests as needed.

Required Knowledge, Skills, Abilities & Experience

• 5 years related IT-Infrastructure experience from previous project role(s) Network Analyst or Network Engineering experience desired.
• Ability to make decisions independently, exercise independent judgment and decision-making in assessing network related impact to businesses.
• Experience leading people or teams and/or supervisory experience preferred.
• Provide assistance, advice, and help guide solutions with co-workers.
• Experience supporting and communicating with senior executives or C-suite personnel is preferred.
• Function as an escalation point for complex technical issues, ensuring minimal MTTR for impacted locations and services.
• Will identify, recommend, and implement better work alternatives and business processes.
• Review network status, tickets, and coordinate work assignments, and monitors team's metrics and results.
• Create an inclusive team environment characterized by productivity, effective network issue resolution.
• This position will include limited out-of-state travel.
• Demonstrated general project management skills.
• Understanding and familiarity with business partner priorities and concerns.
• Strong commitment to employee development and growth.
• Strong technical knowledge of Telecommunications Transport and Data Network connectivity.
• Knowledge of overall company organization and business.
• Familiarity with ITSM processes (incident, problem, event correlation, and change management) and ticketing tools such as ServiceNow.
• Experience with AI-driven observability platforms and tools to monitor network health, reduce alert noise, and accelerate issue detection and resolution is highly desired.

Education Requirements

Bachelor's degree preferred or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education.

Preferred Disciplines: Computer Science, Computer Engineering, Information Systems, or Business or technical training equivalent.

Other disciplines may be substituted for the preferred discipline(s) listed above.

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%

Travel Up to 25%

Other Working Conditions

The normal work schedule for this position consists of three 12-hour shifts per week. Will also require on-call work, night shift work, overtime, weekend and holiday work.

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

What Youll Get

Expected Hiring Base Salary Range:

$90,900 - $118,100

The expected hiring base salary range is the range we anticipate hiring within for this position. The actual salary offered may vary based on factors such as the selected candidate's qualifications, skills, experience, and work location. This is not intended to represent the full salary range for the position or limit future compensation growth.

At Dominion Energy, we offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which includes: health, dental, and vision benefits with coverage for families and domestic partners, vacation, retirement plans including 401k contributions and matches, paid holidays, tuition reimbursement, bonus eligibility, sick leave, and disability insurance. To learn more about our benefits, click here: dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

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