Shipping and Customer Service Representative

Ziemek Dental Laboratory is a full-service dental lab with nearly 30 years of industry experience. Our lab is growing, and we have an immediate opportunity for an entry-level Shipping and Customer Service Representative to join our team in Katy, TX.

In this fast-paced role, you will perform clerical duties involved in the shipping of products, assist with invoicing and answer customer questions regarding delivery times, etc.

Responsibilities: 

• Learn our products, product codes, and turnaround time for cases. 
• Answer and respond to incoming customer calls and helps track down cases.  
• Resolve expedited doctor requests. 
• Prepare invoice and shipping documents, create mailing labels, package product for shipment and maintain records of outgoing shipments.  
• Troubleshoot shipping issues and customer complaints that arise and work to adequately resolve them. 
• Quality control shade and defects in materials. 

Qualifications:

• High School diploma or equivalent.
• Excellent communication and customer service.
• Prior shipping and/or invoicing experience preferred.
• Ability to distinguish colors, shade/gradation and to pass an eye color test.
• Ability to lift up to 20 lbs.
• Computer literacy and ability to learn and use simple technology.
• Ability to work successfully in a team and autonomously.

Shift:9:00 am - 5:00 pm (shift is subject to flex by an hour)

Pay:starting at $18/hour

Comprehensive Benefits Package: Medical, HSA, EAP, Voluntary Dental, Voluntary Vision, LTD, Life and AD&D Insurance, 401k with employer match, Paid Time Off (accrue one hour for every 40 hours worked), 6 Paid Holidays. 

To learn more about our company and the work we do, see our video at: Ziemek Video